April Twyford

• Developed and implemented strategies to increase community engagement.
• Created content for social media platforms to engage the community.
• Responded to inbound customer inquiries, booked functions, welcomed clients to site
• Designed, created and implemented 7 flow, 60 email marketing system

• Social Media Management & Digital Communications
• Client Relationship Building & Meeting Coordination
• Business Development & Lead Generation
• Team Event Planning & Corporate Culture Building
• Executive Calendar Management & Administrative Support

• Serviced and maintained rent roll of 300 properties
• Managed all landlord communication, requests, payments
• Managed all tenant communication, repairs, routine inspections
• Moved arrears list to 3% from 25%

• Demonstrated makeup application techniques to clients based on individual features and preferences.
• Created custom looks for special events, such as weddings, formals, and photo shoots.
• Collaborated with hairstylists, photographers, costume designers, models, and other professionals in the industry.
• Researched current trends in beauty industry while staying informed about new technologies available.

• Helping drive sales by working with vendors and buyers to match them with their perfect property
• Showing properties to prospective buyers
• Attending appraisals – researching comparable sales and putting together all necessary paperwork
• Creating marketing campaigns for newly listed properties
• Creating weekly reports to vendors containing statistics to track the success of the campaign

• All aspects of leasing – creating advertising, finding tenants, checking references, liaising with landlords, advising on suitable tenants
• Creating and maintaining all marketing (internet, and for lease list)
• Conducting routine inspections, organising repairs, liaising with owners/tenants
• Organising lease renewals, negotiating rent increases w landlords/tenants, arrears
• All areas of Property Management Administration – supporting team of 10 staff
• Relief reception duties
• Assisting senior sales staff with sales opens

• Organising all group bookings, and managing the bookings diary for all venues
• Working with clients to put together their event (weddings, corporate functions, birthdays, launches, wine tasting nights, business dinners, etc)
• Creating press packs to be handed out to prospective clients and members of the media
• Working with PR company to develop and implement a concierge rewards program
• Managing all events, from initial quote for function, to menu selection, decoration of venue, time line for the entire event, to invoicing after the function and follow up

• High level customer service and relationship management
• Working with clients on event quotations and venue capabilities
• Function and event planning, budgeting and management
• Designing events, including styling and briefing lighting and sound technicians
• Hiring props and equipment and specialist technicians for individual events
• Development of promotional design and collateral, supervision of production
• Human resources including recruitment & training
• Opening and closing venue, set-up & reconciliation of cash registers
• Ensuring compliance with OH&S and hygiene regulations

• Establishing business from start up
• Design of an annual collection of swimwear
• Developing budget and cash flow for each collection
• Coordination of garment manufacture
• Sourcing fabrics and ornamentation for garments
• Building a network of retailers, negotiating sales and distribution
• Developed marketing and promotional concepts for each collection
• Supervising production of collateral including the styling of catalogue photography

• High level relationship management
• Diary/travel management, meeting coordination
• Facilitation of office re-location, including logistics & communications management
• Preparing board papers