April Van Schoonhoven
Melbourne,VIC
Summary
A hospitable, presentable and hard working employee who possesses a high standard of personal appearance and hygiene. Always focused on making sure that every client is served to the highest possible standards by having an outgoing, polite and professional attitude towards all patrons. Constantly working hard to ensure that customers expectations are met and they are left with a memorable experience. Naturally enjoys talking to people and is much experienced in overseeing the smooth running of a busy store floor and in creating a unique and relaxed atmosphere. Always ready for new challenges and is now seeking a suitable position with a reputable and exciting company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fashion Retail Assistant
Eclectico
04.2017 - Current
- Stocked merchandise, clearly labelling items, and arranging according to floor layout.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- handled online marketing via social media
Waitress Trainee
Crystalbrook Hotels
05.2021 - 11.2021
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests.
Retail Sales Assistant
House Of Orange
02.2019 - 03.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers complete purchases and locate items.
- Balanced and organized cash register by handling cash.
Education
High School Diploma -
Box Hill Institute of TAFE
Melbourne, VIC10.2019
Skills
- Customer Assistance
- Cash Handling
- Store Organization
- Payment Processing
- Product Knowledge
- Retail Merchandising
- Attention to detail
- Goal-Driven
- Store Opening and Closing
- Communication
- Interpersonal skills
- Teamwork
Certification
- certificate II visual art, CAE institute - 2018-2019
Timeline
Waitress Trainee
Crystalbrook Hotels
05.2021 - 11.2021
Retail Sales Assistant
House Of Orange
02.2019 - 03.2021
Fashion Retail Assistant
Eclectico
04.2017 - Current
High School Diploma -
Box Hill Institute of TAFE
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