April Young
Whyalla Playford,SA
Summary
Passionate Customer Service Manager with a proven track record at Coles Supermarket, adept in operations management and exceptional leadership. Excelled in resolving customer issues, enhancing team performance, and maintaining budget compliance. Skilled in both customer service and problem-solving, significantly improving service metrics.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Coles Supermarket
08.2022 - Current
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of 35 team members, training them to show great customer service and problem solving skills.
- Receiving customer complaints and resolving them in a timely manner.
- Money handling
- Completing rosters weekly while focusing on maintaining them within the REM budget.
- Reviewing reports weekly/ daily on the metrics that affect my position, then investigating metrics that need to be improved and finding an effective solution.
- Checking/ Review compliance/ licensing requirements daily/ weekly to make sure they’re correct and in date.
- Resolve team member conflict
- Conducting performance management conversations with team members to resolve performance issues.
- Interpreting metrics and actively using metrics to improve performance of myself and team.
Checkout Operator
Coles Supermarket
12.2015 - 08.2022
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
Education
Edward John Eyre High School
Whyalla, SA12.2016
Certificate III - Early Childhood Education And Care
TAFE SA
Whyalla 12.2016
Skills
- Customer Service
- Problem solving
- Rostering
- Knowledge of metrics and KPIs
- Customer-focused
- Time management
- Positive team leader
- Leadership skills
- Money handling
- Communication skills
- Performance management
- Operations management
Timeline
Customer Service Manager
Coles Supermarket
08.2022 - Current
Checkout Operator
Coles Supermarket
12.2015 - 08.2022
Edward John Eyre High School
Certificate III - Early Childhood Education And Care
TAFE SA
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