Summary
Overview
Work History
Education
Skills
Personal Information
Training
Timeline
Generic

APRILYN CEREZO

Edge Hill,QLD

Summary

Diverse skill set and international experience to make a meaningful impact within an established organization. Committed to contributing towards the achievement of the company's mission and vision through hard work and dedication. Strong work ethic and proven track record of success in both local and international settings. Eager to apply unique blend of skills and expertise to drive positive results for the company.

Overview

16
16
years of professional experience

Work History

Health Assistant Nurse

Bupa Aged Care
08.2022 - Current
  • Supported quality improvement initiatives within the healthcare facility through active participation in performance evaluations, audits, and process enhancement projects.
  • Participated in regular staff meetings to address any issues or concerns within the nursing department, fostering collaboration and continuous improvement.
  • Ensured timely administration of medication by maintaining accurate records of dosages, times given, and any adverse reactions noted.
  • Assisted in the successful completion of medical procedures by preparing equipment, positioning patients, and providing necessary support during treatments.

Food and Beverage Staff

Pullman International
08.2019 - 01.2022
  • Increased overall efficiency by assisting in the preparation of food items and maintaining proper inventory levels.
  • Contributed to higher sales by upselling menu items and promoting daily specials to guests.
  • Implemented cost-saving measures by reducing unnecessary expenses while still maintaining high-quality products and services for guests.
  • Enhanced team morale by fostering an environment of open communication, collaboration, and shared accountability.

Food and Beverage attendant

Riley by crytalbrook
10.2018 - 01.2020
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.

Baker

Muffin Break Mt Sheridan
07.2017 - 10.2017
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Customer Representative

TaskUs
03.2016 - 02.2017
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.

Food and beverage attendant

Venetian Resorts and Hotel Casino Macau/ St. regis
03.2012 - 10.2015
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.

Food and Beverage Staff

Copthorne Kings Hotel Singapore
04.2010 - 04.2011

Listener Care Representative

APAC Customer Service Inc.
07.2009 - 02.2010

Education

Bachelor of Science - Hospitality Management and Tourism

Leyte Normal University
03.2009

Skills

  • Leadership abilities
  • Ability to work with minimal supervision
  • Quick grasp to details
  • Competence to do task while working under pressure
  • Discretion and understanding the need for confidentiality
  • Typing skills
  • Expertise in the use of common office systems and software
  • Proficiency in the use of English both spoken and written
  • Excellent communication skills
  • Excellent telephone etiquette

Personal Information

  • Height: 5'2
  • Weight: 65kg
  • Date of Birth: 1988-04-23
  • Nationality: Filipino

Training

  • Cocktail Mixing Seminar-Workshop, CAP Mansion Building, Function Room, Tacloban City, Philippines, 2007-05-09
  • TESCU 7th Annual Convention, Traders Hotel Manila, Roxas Boulevard, Pasay City, Philippines, 2007-09-21, 2007-09-23
  • Learn Program on Hotel Familiarization, Front Office Operations, Bar and Cocktail Mixing, Traders Hotel, Embassy Ballroom, Pasay City, Philippines, 2007-09-22
  • Food Server, Mac Arthur Beach Resort, 2008-08-01, 2008-10-31
  • Travel Officer, Leyte Gulf Travel and Tours, Tacloban City, Philippines, 2008-04-01, 2008-06-30

Timeline

Health Assistant Nurse

Bupa Aged Care
08.2022 - Current

Food and Beverage Staff

Pullman International
08.2019 - 01.2022

Food and Beverage attendant

Riley by crytalbrook
10.2018 - 01.2020

Baker

Muffin Break Mt Sheridan
07.2017 - 10.2017

Customer Representative

TaskUs
03.2016 - 02.2017

Food and beverage attendant

Venetian Resorts and Hotel Casino Macau/ St. regis
03.2012 - 10.2015

Food and Beverage Staff

Copthorne Kings Hotel Singapore
04.2010 - 04.2011

Listener Care Representative

APAC Customer Service Inc.
07.2009 - 02.2010

Bachelor of Science - Hospitality Management and Tourism

Leyte Normal University

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APRILYN CEREZO