IT Help Desk Technician
Secure Agility
09.2023 - 03.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Worked with customer service representatives to handle escalated customer issues.
- Managed high call volume while maintaining exceptional customer service standards.
- Provided excellent customer service, addressing client concerns and requests promptly.
