Aqdas Shafiq
New Lambton,NSW
Summary
Experienced Practice Manager with relevant background in overseeing daily operations, scheduling, and budget planning. Strengths lie in staff management, patient relations, and adherence to compliance standards. Notable for implementing effective strategies that have improved operational efficiency and enhanced patient experience. Possess strong interpersonal skills along with proficiency in dental software systems.
Overview
8
8
years of post-secondary education
5
5
years of professional experience
Work History
Dental Practice Manager
Teachers Dental Charlestown
Charlestown , New South Wales
01.2025 - Current
- Managed daily operations for Charlestown dental practice front office and clinical workflow.
- Maintained compliance with office policies, infection control, and privacy procedures.
- Trained front desk staff on phones, records, and patient service standards.
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Maintained accurate financial records including budgets, invoices, payments received and made.
- Negotiated contracts with vendors for services or products needed by the practice.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Reviewed claim files and verified coverage details for claim processing.
- Entered claim data into claims systems and maintained accurate case records.
- Coordinated with adjusters, medical providers, and vendors on claim updates.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
Customer Service Representative
Telstra
Newcastle, NSW
01.2022 - 12.2024
- Processed service requests and updated customer records.
- Escalated complex issues to supervisors and specialized teams.
- Explained billing, policies, and service options clearly.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Administrative Assistant
Falkon Manpowers
Maryland , New South Wales
09.2021 - 12.2021
- Managed daily correspondence for staffing inquiries at Falkon Manpowers.
- Scheduled interviews and appointments for candidates and clients.
- Updated employee records and placement files in office systems.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Processed invoices for payment using accounting software applications.
Education
Diploma of Leadership And Management - Management
EDUWIRE Education
Sydney , New South Wales 10.2024 - 04.2026
Bachelor in Dental Surgery - Dental
Karachi Medical And Dental University
Pakistan , NSW 05.2013 - 10.2019
Skills
- Financial records
- Vendor negotiation
- Customer service
- Office administration
- Recruitment and hiring
- Budget planning
- Insurance processing
- Motivational skills
- Workflow coordination
- Insurance billing
Timeline
Dental Practice Manager
Teachers Dental Charlestown
01.2025 - Current
Diploma of Leadership And Management - Management
EDUWIRE Education
10.2024 - 04.2026
Customer Service Representative
Telstra
01.2022 - 12.2024
Administrative Assistant
Falkon Manpowers
09.2021 - 12.2021
Bachelor in Dental Surgery - Dental
Karachi Medical And Dental University
05.2013 - 10.2019