Aqela Hussaini
Overview
9
9
years of professional experience
Work History
Beauty Advisor
Sephora
11.2023 - Current
- Provided expert makeup consultations, helping clients select and apply products that best suited their needs, resulting in enhanced customer satisfaction and repeat business.
- Enhanced the shopping experience by meticulously following visual merchandising standards, ensuring shelves were always well-stocked and visually appealing.
- Trained new staff in product knowledge and customer service protocols.
- Encouraged clients to join Sephora's Beauty Insider program, driving increased customer retention and repeat business.
Customer Service Officer
Nissan Motor Corporation
05.2023 - 11.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Optical Assistant / Customer Service
OptiPlex Eyecare
08.2022 - 05.2023
- Delivered exceptional customer service in a fast-paced environment by directing daily inquiries through phone and email leading to increased efficiency and unparalleled customer experiences
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits
- Conducted evaluations to identify targets, enhanced business plans and provided professional and smooth customer claims.
Optical Dispenser / Customer Service
Oscar Wylee
08.2021 - 07.2022
- Promoted positive and smooth patient flow throughout the facility, encouraging more efficient operations and boosting patient satisfaction
- Managed administrative duties with phone reception, appointment scheduling and payment processing
- Input patient information and exam findings into an electronic medical records system to facilitate accurate record-keeping
Team Leader
Kmart
08.2015 - 08.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Anticipated customer needs and provided them with high-quality service while upholding brand standards and values to ensure customer satisfaction
- Trained and mentored new retail team members on POS system operations, customer service strategies and company policies
- Meticulously handled point-of-sale system transactions including credit, cash, refunds, and exchanges to ensure seamless and accurate cash flow.
Skills
- Fluent in Farsi and Dari (Persian Dialect)
- Proficient with MS Office, Word, PP and Excel
- Building Rapport
- Effective analytical, planning, and problem-solving skills
- Strong interpersonal and communication skills
- Sales Development
References
Available upon request.
Timeline
Beauty Advisor
Sephora
11.2023 - Current
Customer Service Officer
Nissan Motor Corporation
05.2023 - 11.2023
Optical Assistant / Customer Service
OptiPlex Eyecare
08.2022 - 05.2023
Optical Dispenser / Customer Service
Oscar Wylee
08.2021 - 07.2022
Team Leader
Kmart
08.2015 - 08.2021
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