Aqilah Muhammadi
Sydney,NSW
Summary
Skilled Administrative Coordinator with background in steering operational efficiency in office settings. Strengths include managing multiple tasks simultaneously, coordinating complex schedules, and implementing administrative process improvements. Successfully contributed to team objectives through strong organizational skills and proactive problem-solving abilities.
Retail professional skilled in enhancing customer experiences and driving sales growth. Brings solid history of implementing successful sales strategies and fostering collaborative team environment. Adaptable and reliable, with keen focus on meeting evolving business needs through strong communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Accounts Assistant
MIRAJ HOLIDAYS SDN BHD
03.2023 - 11.2023
- Prepared and processed invoices, payments and bank deposits.
- Assisted in accounts receivable, payable and general ledger activities.
- Maintained accurate records of financial transactions.
- Completed reconciliations of various accounts including petty cash, credit cards and bank accounts.
- Generated monthly financial reports for management review.
- Provided administrative support to the accounting department as required.
- Ensured accuracy of data entry into accounting systems by verifying documents against source information.
- Assisted with payroll processing including employee time sheets, vacation and leave tracking and benefit deductions calculations.
- Conducted account analysis of customer statements to ensure accuracy of all balances due and paid.
- Prepared financial statements and expense documents for management teams.
Reservations Coordinator
MIRAJ HOLIDAYS SDN BHD
03.2023 - 11.2023
- Developed and implemented procedures for processing reservations.
- Reviewed customer requests to ensure accuracy of data entered into system.
- Printed itineraries and tickets for passengers each day.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Took reservations from patrons by phone or online.
- Provided clients with assistance in preparing required travel documents and forms.
- Built and maintained productive relationships with employees.
Retail Sales Executive
EN COMPASS SDN BHS
03.2019 - 02.2023
- Provided insightful feedback to management regarding customer preferences and market trends, influencing future purchasing decisions.
- Managed inventory effectively to ensure optimal stock levels and prevent stockouts or overstock situations.
- Supported store management with various administrative tasks such as scheduling, reporting, and tracking sales performance.
- Acted as a brand ambassador by representing the company positively in all customer interactions and upholding the highest standards of professionalism.
- Assisted in the development of promotional materials for seasonal campaigns that successfully boosted sales during peak periods.
- Organized special events to attract new customers and drive store traffic, resulting in higher sales revenue.
- Mentored junior staff members on best practices in retail sales, improving overall team performance.
- Boosted sales by implementing effective product displays and engaging customers in conversation.
- Improved store layout for enhanced customer experience and ease of navigation.
- Handled cash transactions accurately and efficiently while adhering to all company policies and procedures related to cash handling.
- Conducted weekly merchandise audits to maintain accurate inventory records and minimize shrinkage losses.
Reservations Assistant
SEFIDARI TOUR AND TRAVELS SDN BHD
06.2018 - 03.2019
- Assisted customers with hotel reservations and inquiries via telephone, email, and in-person.
- Processed payments for reservations using a variety of payment methods.
- Maintained accurate records of customer bookings in the reservation system.
- Provided guests with information about local attractions, restaurants, and transportation options.
- Developed promotional materials to advertise hotel services and special offers.
- Monitored occupancy levels and adjusted pricing accordingly to maximize revenue potential.
- Ensured all customer data was kept secure by adhering to established privacy policies.
- Researched availability of rooms for requested dates and managed waitlists as needed.
- Generated reports on daily reservations activity to track performance metrics.
Customer Service Executive
BASKETASIA SDN BHD
06.2014 - 05.2018
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Identified opportunities for process improvement within the customer service department.
- Collaborated with other departments to ensure customer satisfaction.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Ensured that all customer queries were handled quickly and professionally.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
Education
Information And Communications Technology -
TAFE NSW
Skills
- Accounting ledger management
- Office inventory management
- Operation recommendations
- Microsoft Excel
- Travel arrangements coordination
- Filing
- Information requests
- Calendars management
- Meeting coordination
- Travel arrangements
- Verbal and written communication
- Attention to detail
- Emergency response
- International reservations
- Documentation preparation
- Travel research
- Accommodations booking
- Relationship management
- Marketing
- Itineraries
- Administrative tasks
- Brand representation
- Customer engagement
- Store operations
- Social media marketing
- Customer feedback analysis
- Cash handling
- Stock audits
- Brand awareness
- Team supervision
- Customer service
- Decision-making
- Team building
- Store opening and closing
- Retail operations
- Promotions and specials
- Staff scheduling
- Financial reporting
- Sales expertise
- Promotional planning
- Budget administration
Languages
English
Persian
Timeline
Accounts Assistant
MIRAJ HOLIDAYS SDN BHD
03.2023 - 11.2023
Reservations Coordinator
MIRAJ HOLIDAYS SDN BHD
03.2023 - 11.2023
Retail Sales Executive
EN COMPASS SDN BHS
03.2019 - 02.2023
Reservations Assistant
SEFIDARI TOUR AND TRAVELS SDN BHD
06.2018 - 03.2019
Customer Service Executive
BASKETASIA SDN BHD
06.2014 - 05.2018
Information And Communications Technology -
TAFE NSW
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