Aqil Haziq Hasnul
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Competent worker who is able to produce outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member
Yo-Chi
07.2023 - Current
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
- Learned all required tasks quickly to maximize performance.
Food and Beverage Attendant
IHG Hotels & Resorts
04.2022 - 05.2023
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
Cashier
Miah's Sambalicious (Family-owned)
03.2019 - 07.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Engineering - Electrical And Electronic
University of Adelaide
Adelaide02.2028
South Australian Certificate of Education (SACE) -
Parafield Gardens High School
Parafield Gardens12.2021
Skills
- Cash Handling
- Complaint Resolution
- Workplace Safety
- Cleaning
- Customer Service
- Heavy Lifting
- Flexible Schedule
- Fluent in Multiple Languages
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- SITHFAB005, Prepare and serve espresso coffee - 27 June 2023
- SITXFSA001, Use hygienic practices for food safety - 27 June 20223
- Working with Children Check (WWCC) - 21 April 2023
Hobbies
- Sports (soccer, swimming, weight-lifting)
- Technology activities (coding, photo and video editing)
- Travel
Languages
Malay
Native or Bilingual
Indonesian
Full Professional
Arabic
Elementary
Timeline
Team Member
Yo-Chi
07.2023 - Current
Food and Beverage Attendant
IHG Hotels & Resorts
04.2022 - 05.2023
Cashier
Miah's Sambalicious (Family-owned)
03.2019 - 07.2019
Bachelor of Engineering - Electrical And Electronic
University of Adelaide
South Australian Certificate of Education (SACE) -
Parafield Gardens High School
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