Arabella Blackmore
Keilor,VIC
Summary
Proven professional with a solid background in customer service and safety management, notably at REX Airline. Excelled in emergency response and passenger safety, enhancing flight experiences through adept conflict resolution and first aid skills. Accomplished Flight Attendant offering over 2 years in domestic airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
7
7
years of professional experience
Work History
Flight Attendant
REX Airline
12.2022 - 08.2024
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Resolved passenger conflicts and medical emergencies during flights.
- Used excellent customer service skills in addressing passengers' needs.
Retail Assistant Manager
GHANDA Clothing
02.2018 - 11.2022
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Controlled store inventory and reviewed cash handling and operations reports.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
Waitress
Sweetlulus Cafe
03.2017 - 09.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Rosehill Secondry Collage
School 12.2018
Skills
- First Aid
- Passenger safety management
- Flight safety
- Emergency Response
- Customer Service
- Strong Work Ethic
- Professional Appearance
Timeline
Flight Attendant
REX Airline
12.2022 - 08.2024
Retail Assistant Manager
GHANDA Clothing
02.2018 - 11.2022
Waitress
Sweetlulus Cafe
03.2017 - 09.2019
High School Diploma -
Rosehill Secondry Collage
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