Arabella Lansdown

• Endorsed to operate solo and dual operations on the Dash 8 200, 300 and 400
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to CASA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

• Developed strong relationships with clients through excellent customer service and regular followups.
• Assisted call-in customers with questions and orders.
• Increased sales and customer satisfaction through personalized servicing.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Achieved top performer status within the company due to consistent high sales numbers.
• Increased sales revenue by consistently meeting and exceeding sales targets.

· Providing a high level of customer service to all visitors and passengers

· Full check-in host duties with Qantas and Customer Airlines

· Processing Domestic/International Transfers

· Meeting the needs and safety requirements of passengers, visitors and airport personnel

· Assistance with all customer inquiries, special needs and complaints while balancing the requirements of the operation

· Competent with the use of airline computer software, data base software and other specialised programs

· Administrative support which involved general Administrative duties – Answering and directing telephone calls, e-mailing, filing, data entry

· Keeping a constant level of communication and maintaining good relationships with all departments and team members

· Maintaining a very high standard of personal presentation

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.