Arabella Picton
PERTH,WA
Summary
Dedicated Customer Service Professional with over 5 years in retail, quickly advanced into leadership roles. Expertise in team coordination and online order management within high-volume operations. Proven ability to enhance customer experiences and achieve operational targets through effective communication and strong organisational skills.
Overview
1
1
Certification
6
6
years of professional experience
Work History
DEPARTMENT MANAGER
BUNNINGS WAREHOUSE
Armadale, WA
01.2026 - 07.2026
- Led and coordinated a team of 40+ team members daily, overseeing workload allocation, performance, customer service standards and operational priorities in a fast paced retail environment.
- Coordinated and managed the daily fulfilment of 500-900 online customer orders, overseeing the team’s workflow to ensure orders were completed efficiently, accurately and within required time frames.
- Utilised strong conflict resolution skills to effectively manage and resolve customer complaints and team disputes, achieving fair and positive outcomes while maintaining professional relationships.
- Responded with phone and online customer service requests within designated turn around time to improve customer service Satisfaction ratings .
- Managed and created team schedules to ensure adequate staffing during peak hours.
SUPERVISOR
BUNNINGS WAREHOUSE
Armadale , WA
06.2025 - 01.2026
- On boarded and trained new team members on customer service protocols and product knowledge.
- Delivered continuous training to team members to maximise performance and customer relation skills.
- Performed regular audits of ordering processes to identify areas needing improvement.
- Monitored employee productivity to provide constructive feedback and coaching.
CUSTOMER SERVICE TEAM MEMBER
BUNNINGS WAREHOUSE
Armadale , WA
11.2021 - 06.2025
- Assisted customers with product inquiries, availability, pricing, and order requirements, delivering tailored solutions to enhance customer satisfaction.
- Processed customer transactions, refunds and exchanges accurately while providing professional service.
- Coordinated with store departments to locate stock and resolve order issues, ensuring on-time fulfillment of customer orders.
- Resolved customer complaints and inquiries, addressing issues effectively and escalating complex matters.
CASHIER
HUNGRY JACKS
Armadale, WA
07.2020 - 09.2021
- Processed customer transactions with accuracy in fast-paced environment.
- Maintained organised and clean checkout area to enhance customer experience.
- Maintained cleanliness and organisation of checkout area throughout shifts.
- Processed cash and credit card transactions at checkout
Education
Dale Christian Private School
Hilbert, WASkills
- Workflow management
- Team leadership & coordination
- Customer relationship management
- Customer communication
- Conflict resolution
- Employee training
- Problem solving
- Adaptability
- Order processing
Certification
- First aid certification
- Fire warden certification
- Class C drivers license
References
References available upon request.
Timeline
DEPARTMENT MANAGER
BUNNINGS WAREHOUSE
01.2026 - 07.2026
SUPERVISOR
BUNNINGS WAREHOUSE
06.2025 - 01.2026
CUSTOMER SERVICE TEAM MEMBER
BUNNINGS WAREHOUSE
11.2021 - 06.2025
CASHIER
HUNGRY JACKS
07.2020 - 09.2021
Dale Christian Private School