Arabella Richards

In my current role as the Radiology Coordinator at QSCAN teleradiology, I successfully manage and coordinate effective service delivery, contract administration, performance reporting and relationship management of radiology service agreements while supporting the efficient and effective teleradiology workflow both within the Qscan Group and with hospitals across Australia. My strong organisational skills and attention to detail enabled me to streamline processes, resulting in improved efficiency and client satisfaction.

I am adept at utilising electronic record systems and possess excellent communication skills, allowing me to collaborate seamlessly with healthcare professionals and support staff. My ability to prioritise tasks and handle challenging situations under pressure has been key to my success in facilitating smooth medical office workflows in both my current and previous roles.

• 2022, 2023, Radiology Coordinator for QSCAN teleradiology, QSCAN Brisbane head office, Clayfield, Monitor the daily service delivery to hospital to ensure adherence to agreed performance levels and effectively resolve issues including escalation to management., Support the daily efficient and effective teleradiology workflow both within the Qscan Group and with external hospital clients., Proactively monitor hospital demand forecasts and ensure appropriate resourcing level to meet forecast demand., Co-ordinate an ongoing quality assurance program for each service delivery contract, including the follow up of resulting opportunities for improvement., Co-ordinate regular service delivery meetings between key Qscan and hospital staff., Prepare and maintain meeting minutes and action registers, Maintain strong relationships with key hospital staff., Proactively seek out opportunities to support existing hospital clients with additional or improved services., Support the National Operations Manager and other senior officers in maintaining a high degree of awareness for additional opportunities to expand this part of the Qscan Group's business, Supporting the doctor credentialling processes and monitoring essential documentation for doctors credentialling status in Logan, MacKay and Ipswich hospitals.
• 2022, Patient Advocate & Clinic Coordinator, Next Health Practice Albion & The Albion Health Suites (AHS), Attending to in-coming phone calls, faxes, emails., Facilitate / collect payment, Maintain patient confidentiality and privacy at all times., Managing mail - in/out and scanning when required., Practice Communications (internal)., Social-media marketing assistance, Patient enquiries and complaints management., Doctor's support., Arranging meetings and tours with enquiring specialists, discussing if their business/modality will fit in with the clinic's values, discussing room costs and contracts, and negotiation of room costs/contracts., Arranging meetings with current specialists regarding their contracts, whether they want to upgrade their room, negotiate pricing, ask for feedback about the facility and how I can be of assistance during their time at AHS., Managing the monthly rent that AHS specialists are due to pay (contracted and casuals) by generating spreadsheets and emailing to our accounts team., Manually calculating monthly what each specialist owes, including casuals., Advise accounts of any holiday times/leave specialists take, ended contacts, terminated contracts, and new contracts., Generating new and updating current sublease contracts for incoming and current specialists wanting to extend their stay
• 2021, 2022, Patient Services Officer for Eve Health, Spring Hill, Welcomes patients and visitors to the practice in a friendly and professional manner., Keeping patient appointments on schedule acting as point of communication between specialist and patient., Providing strong administration support and general reception duties including filing, record keeping, scheduling appointments, taking payments, responding to emails and faxes., Resetting treatment rooms, sterilising medical instruments post treatment, and record ordering requirements., Working alongside Eve Health's group of obstetricians, fertility doctors, gynaecologists, fertility nurses, midwives, personal assistants, and contact centre group., Administering referrals, prescriptions, pathology forms and patient records whilst continuously protecting the personal information of our patients and maintaining patient confidentiality., Working alongside Queensland Fertility Group, QUFW and Hatch Maternity., Being the face and voice of the company., Achieving a high level of proficiency in STAT and Microsoft NetSuite.
• Medical Administration at Nundah Village Family Practice and Respiratory Clinic, Nundah Village, Achieving a high level of proficiency in Best Practice, Medicare, PRODA, Workcover, Private Health, Microsoft NetSuite, and Go-Fax., Working alongside nurses, general practitioners, and allied health professionals., Working alongside companies such as Genomics for life and Medlab pathology., Administering referrals, request for records documentation, prescriptions, and pathology forms., Exhibiting excellent communication and interpersonal skills with patients, doctors, and other health professionals., Managing inbound and outbound calls with courtesy and empathy., General administration duties, appointment billings and data entry, Providing the public with up-to-date information on Covid-19 vaccine regulations., Organising patient records whilst continuously protecting the personal information of our patients and maintaining patient confidentiality., Effective time management skills: NVFP is an extremely fast-paced and highly active practice. It is an essential requirement to be capable of trouble shooting and coming up with solutions fast and efficiently in a fast-paced environment whilst displaying a high level of organizational skills and being able to handle multiple tasks simultaneously., Being the first point of contact for re-occurring and new patients whilst always upholding an empathetic and compassionate focus for the clientele.
• 2016, 2021, Assistant Manager and Sales Associate for Camilla boutiques, James St, Fortitude Valley, Brisbane city, Building a strong customer rapport and creating a warm / friendly environment for our clientele daily., Delivering exceptional phone/written communication to both the clientele and to other colleagues within the company, partaking in team get-togethers via zoom calls as well as formal meetings., Ensuring that my staff, store, and myself are maintaining and exceeding budget targets and KPIS., Supporting and encouraging my team members to increase sales and productivity., Providing exceptional styling services to our clientele, educating the clientele of the silhouette's material, fit, and sizing., Visual merchandising - creatively merchandising the store with a range of new silhouettes, accessories, and décor on a weekly basis., Extensive staff training: this requires teaching new staff the company procedures, POS training, educating them on what the clienteles' needs are and our specialized styling techniques., Maintaining an exhilarating working environment for my team members and for every customer that steps through the Camilla doors.

• Title: Radiology Coordinator for QSCAN teleradiology
• Date of Birth: 08/27/96

• Kim Marcel, Manager at Camilla, James Street, 0403181397, kim@kimmarcel.com
• Brooke Lambert, Manager at Camilla, Queens Plaza, 0434278564, brookej.lambert@outlook.com
• Scott James, Team Leader at Nundah Village Family Practice, 0424921521
• Elizabeth Glase, Head nurse at Next Practice Albion, 0425818806
• Shetal Bull, Owner of Next Practice, Albion and Albion Health Suites, 0451327328