Arabelle Salazar-Ramdath
Altona Meadows,VIC
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
6
6
years of professional experience
Work History
Front of House
Madame Brussels
07.2022 - Current
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Liaised with on-site cleaning teams to support cleanliness of club and reported discrepancies to front of house.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
Call Centre Officer
Serco
12.2021 - 06.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
Customer Service Officer
Probe Group
08.2020 - 11.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Store Team Member
McDonald's
09.2017 - 12.2020
- Increased store cleanliness with regular sweeping, mopping, and sanitizing of high-touch areas.
- Contributed to a positive work environment by consistently arriving on time and being prepared for shifts.
- Streamlined inventory management by conducting regular audits and updating stock levels accordingly.
- Supported smooth operations during peak hours by efficiently handling multiple tasks simultaneously.
- Trained new employees on store policies, procedures, and best practices to ensure consistent performance standards.
Education
Associate Degree - Interior Decoration And Design
RMIT University
Melbourne, VIC11.2024
Certificate IV - Real Estate Practice
Entry Education
Melbourne03.2024
Year 12 VCE -
Williamstown High School
Williamstown, VIC12.2020
Skills
- Phone Etiquette
- Customer Service Expertise
- Data Entry
- Call Management
- Account Updating
- Complaint Resolution
- Paperwork Processing
Timeline
Front of House
Madame Brussels
07.2022 - Current
Call Centre Officer
Serco
12.2021 - 06.2022
Customer Service Officer
Probe Group
08.2020 - 11.2021
Store Team Member
McDonald's
09.2017 - 12.2020
Associate Degree - Interior Decoration And Design
RMIT University
Certificate IV - Real Estate Practice
Entry Education
Year 12 VCE -
Williamstown High School
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