Open To Work
Aradhana
Pimpama, QLD 4209 || Permanent Resident Visa
Summary
Dynamic Assistant Manager with a proven track record in service excellence, dedicated to enhancing customer satisfaction through meticulous service delivery and performance monitoring. Extensive experience across various service business departments, including accounts, store operations, and field service, complemented by proficiency in software tools such as Salesforce, CRM, e-training, SAP, and Fiori. Achieved same-day complaint resolution by rigorously overseeing MSL maintenance, SOP adherence, and operational productivity, consistently meeting 100% business targets across all segments. Maintained an impressive Net Promoter Score (NPS) above 96% for the past eight months and received a Gold Medal during the GET stage of IFB for outstanding contributions.
Overview
9
9
years of professional experience
Work History
Administrator
Azura Fresh Pty. Ltd.
Gold Coast, QLD
01.2025 - Current
- Streamlined administrative processes to enhance operational efficiency.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Inducted new staff and managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Processed payroll accurately and timely, ensuring all employees were compensated fairly for their work contributions.
- Developed customized reports using Excel functions to automate routine tasks, improving efficiency within the department while reducing manual data entry errors.
Assistant Manager - Service
AO Smith India Water Products Pvt. Ltd.
Bangalore & Delhi, India
10.2022 - 11.2024
- Rigorous Monitoring of closure of Installation and Service Complaint within TAT and keeping a check on other SLA’s.
- Ensuring 100% customer Satisfaction (analyzing the same by NPS)
- Identifying training requirements among the team, training them by involving training team when required.
- Regular FE meets to drive the field team thus achieving 100% targets.
- Identifying prospects for Authorised Service Partner (ASP). Appointment of the Service Network, ensuring stability and profitability in business.
- Ensuring smooth trade relations by meeting Top distributors and dealers in the territory.
- Conducting audits like Physical Inventory Audit to maintain hygiene.
Service Executive
IFB Industries Ltd. (HAD)
Bangalore
06.2018 - 10.2022
- Ensuring 100% customer Satisfaction (analyzing the same by NPS)
- Rigorous Monitoring of closure of Installation and Service Complaint within TAT and keeping a check on other SLA’s.
- Ensuring all the staff across service network is trained to meet expected job requirement.
- Driving the team along with Business Partners to ensure 100% target achievement in all segments.
- Auditing Service Network on defined parameters. Addressing the deviations. Visiting customers to conduct audit on quality of job done by SE.
- Identifying prospects for Business Partner. Appointment of the Service Network, ensuring stability and profitability in business.
- Ensuring smooth trade relations by meeting Top retailers and dealers in the territory. Organizing One IFB Meets (b/w Service and Sales team for respective areas) to address concerns.
- Reviewing inventory at SE to ensure maintenance of MSL at all times.
GET
IFB Industries Ltd. (HAD)
Goa
06.2017 - 06.2018
- Exposure in technical aspects of all Home Appliances Products.
- Deep knowledge in Production, Quality and Bench-marking process as a GET
- Managed a de-growing service partner operations and ensured all key service parameter to achieve benchmark and 100% achievement of business targets.
- Soft skills and technical training given to service ambassadors and back-end staff to ensure smooth adherence to the SOP(s) implemented.
- Projects
- 1. Root cause analysis on spare failure (04/2018 - 06/2018) Complete root cause on the failure of switch micro door of clothes dryer and PCB of front loading washing machine
- 2. Issue analysis on delay in spare part replacement (01/2018 - 03/2018) Complete analysis on spare supply chain and vendor/partner response on the required part for field repair. Improved the complaint resolution within 48 hours from 21% to 72%.
- 3. Appointment of new business partner ensuring stability and profitability in business (04/2018 - 06/2018)
Education
B.Tech - ECE
SKIET, Kurukshetra University
Kurukshetra06.2017
XII - PCM
International Bharti School
Rohtak01-2013
X -
International Bharti School
Rohtak01-2011
Skills
- Leadership Skills
- Communication Skills
- Data Analysis
- MS Excel
- MS Power Point
- Customer Handling
- CRM
- Branch Operations
- Process Management
Work Rights
Full Work Rights - Permanent Resident visa
LANGUAGES
Hindi Highly proficient
English Highly proficient
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$80/yr - $200000/yrTimeline
Administrator
Azura Fresh Pty. Ltd.
01.2025 - Current
Assistant Manager - Service
AO Smith India Water Products Pvt. Ltd.
10.2022 - 11.2024
Service Executive
IFB Industries Ltd. (HAD)
06.2018 - 10.2022
GET
IFB Industries Ltd. (HAD)
06.2017 - 06.2018
B.Tech - ECE
SKIET, Kurukshetra University
XII - PCM
International Bharti School
X -
International Bharti School