Aradhna Singh
Summary
Highly motivated and detail-oriented IT professional with vast experience in application engineering, support, troubleshooting and maintenance. Proficient in a a range of software applications and technologies, with excellent problem-solving and communication skills. Seeking a challenging role where I can utilize my skills to ensure seamless application performance and business success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Application Engineer/Analyst
Tata Consultancy Services
08.2016 - Current
- Collaborated with development team on product development, application support plans and to resolve application defects & bugs.
- Perform root cause analysis and implement permanent fixes to prevent recurring issues.
- Verification of EFTPOS financial transactions request/response from acquirer/issuer in AS2805 and BASE 24 standards.
- Create and maintain fully automated CI/CD pipelines for code deployment using PowerShell scripting.
- Provided level 2 and level 3 support for business-critical applications, resolving complex technical issues and ensuring minimal downtime.
- Developed and maintained technical documentation and knowledge base articles.
- Work closely with different stakeholders to understand business requirements and deliver tailored application solutions.
- Expertise in Logs debugging using Splunk and AppDynamics data analyzing tools.
- Expertise in handing incidents, Change and problem management areas.
Solution Engineer
Quatrro Global Services
10.2015 - 05.2016
- Monitoring daily alerts and batch jobs for each and every application using ESP Scheduler and Control-M tools followed by troubleshooting and root cause analysis in case of batch job failures.
- Managing Production Servers, DR servers as well as Non- production SQL server for the application, including their certification management and renewal process.
- Data back-ups for the prod and non-prod DB servers and managing all kind of release/deployment done by development team.
- Software deployment in SCCM, Collection, creation and managing advertisements.
- Software update related trouble shooting to SCCM 2012 client.
- Producing reports on success rates of all deployed applications.
Process Associate
Genpact India
12.2014 - 10.2015
- Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.
- Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals.
- Monitor, operate, manage, troubleshoot, and restore service to terminal service clients, PCs, or notebooks with authorized access to network.
- Provide technical support, advice, and assistance to consumers and businesses with technical, hardware, and software system problems.
- Diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Sir Chhotu Ram Institute of Engg And Tech
Meerut, Uttar Pradesh, India06.2014
Skills
Database Expertise: SQL Server 2012, 2008 R2, MS Access
Database Migration: SQL Server to SQL Server, MySQL to SQL Server, and MS Access/Excel to SQL Server
Operating System: Windows Server 2012, 2008 R2, Mac
Languages: SQL, HTML, Python
Cloud/AWS: Migrated on premises databases and Legacy products on AWS, Familiar with Azure as well
Data Warehouse Tools: Amazon Redshift (CEDW)
Reporting: Tableau
Third Party Tools: PyCharm, HeidiSQL, Windows PowerShell, DBeaver, CyberArk, AppDynamics, Splunk, Sharepoint, Confluence, JIRA
Hardware/ Software: Alcatel-Lucent 5520 AMS, EFTPOS, Verifone Pinpads, AutoCAD, MDFs, other network components
Ticketing Tools: BMC Remedy, ServiceNow, Salesforce, Maximo
Certification
- Professional Certificate in Embedded Systems-Microcontroller and Assembly language- TATA CMC (1-year program) - Sept- 2013
- SQL programming certified from LinkedIn.
Timeline
Application Engineer/Analyst
Tata Consultancy Services
08.2016 - Current
Solution Engineer
Quatrro Global Services
10.2015 - 05.2016
Process Associate
Genpact India
12.2014 - 10.2015
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Sir Chhotu Ram Institute of Engg And Tech
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