Arafat Rahman

Hospitality Supervisor – Optus Stadium, Perth

• Working as a Hospitality Supervisor at one of Australia’s premier venues, delivering exceptional service across high-profile events since 2023
• Supervised and coordinated teams during major sporting and entertainment events, ensuring smooth operations and premium customer experience
• Extensive experience across large-scale events including AFL matches, international cricket fixtures, concerts, and special events held at Optus Stadium
• Contributed to successful delivery of major events such as AFL Finals, Big Bash League (BBL) matches, international tours, and globally recognised concerts
• Skilled in team leadership, customer service excellence, problem-solving, and maintaining high standards in fast-paced, high-volume environments
• Coordinated logistics for events, ensuring timely setup and adherence to client specifications.

• Currently working as part of the event operations team, delivering high-quality service during major sporting and entertainment events
• Assisted in organizing large-scale events such as Perth Glory matches, Western Force rugby games, and international women’s Asia Cup. Supported coordination of AC Milan vs Perth Glory exhibition match and rugby sevens tournaments.
• Experienced in crowd management, team coordination, and maintaining service standards in fast-paced environments
• Strong ability to handle high-pressure situations while ensuring excellent customer experience

• Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
• Assisted customers in selecting products tailored to their needs, enhancing overall satisfaction.
• Maintained up-to-date knowledge of Telstra's product offerings and promotions to provide accurate information.
• Processed sales transactions efficiently using point-of-sale systems, ensuring accuracy and speed.