Arafatul Hasan Rakib
Sydney, NSW ,Australia
Summary
Customer Service and Retail Salesperson
Experienced sales professional with a strong background in retail and tourism. Skilled in reservation systems, relationship selling, up-selling, and POS operations. Proven track record of exceeding sales targets, delivering tailored solutions, and building lasting customer relationships. Committed to driving team performance and ensuring exceptional client satisfaction.
Overview
2
2
years of professional experience
Work History
Reservation Officer
Alpha Tourism
Cumilla, Bangladesh
03.2024 - 01.2025
- Managed incoming calls efficiently by providing accurate information regarding availability and rates in accordance with company policy.
- Input guest information into the reservation system to create profiles for future visits.
- Printed itineraries and tickets for passengers each day.
- Suggested amenities suited to clients' needs.
Salesperson
Alpha Retail and Trade Ltd.
Cumilla, Bangladesh
05.2023 - 03.2024
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Resolved customer complaints promptly and efficiently.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Identified customer needs by asking questions and advising on best solutions.
Education
BBA - Marketing And Media
Macquarie University
Balaclava Rd, Macquarie Park NSW 2113, AustraliaSkills
- POS system operation
- Customer assistance
- Empathy and patience
- Stocking and receiving
- Up-selling strategies
- Store maintenance
- Reservation portal expertise
- Relationship selling
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Reservation Officer
Alpha Tourism
03.2024 - 01.2025
Salesperson
Alpha Retail and Trade Ltd.
05.2023 - 03.2024
BBA - Marketing And Media
Macquarie University
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