Summary
Overview
Work History
Education
Skills
Timeline
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Aramis Milich

Pimlico,QLD

Summary

Soldier transitioning from defence with experience at the Australian Taxation Office, excelling in client engagement and compliance education. Proven critical thinking and strategic communication skills enhanced operational readiness and client satisfaction. Adept at documentation and reporting, ensuring accurate processing and resolution of complex issues while fostering a collaborative team environment.

Overview

7
7
years of professional experience

Work History

Main Battle Tank Crew

Department Of Defence
08.2021 - Current
  • Trained to crew the M1A2 Abrams SEPv3 main battle tank as either a driver, loader or gunner
  • Operate and communicate as a member of an intimate 4 person team
  • Conducted preventative maintenance and troubleshooting on complex weapon systems and vehicle components, reducing downtime and improving operational readiness.
  • Maintained strict adherence to safety, discipline, and operational procedures under high-stress and hazardous conditions.
  • Participated in multinational training exercises, promoting cross-cultural communication and joint mission success.

APS 2 Service Delivery Casual

Australian Taxation Office
10.2019 - 08.2021
  • Frontline call centre role assisting clients with tax related admin and utilising online resources
  • Processing work involving form correction sometimes requiring client contact.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

APS 3 Client Engagement Officer

Australian Taxation Office
11.2020 - 06.2021
  • Non-ongoing 6 month role involving review of Jobkeeper claims and complaints of unpaid super
  • Engaged with clients to ensure proper compliance of Jobkeeper legislation
  • Educated clients where errors were found and assisted in the remediation process
  • Communicated with businesses to request information and ensure compliance with super legislation

Overnight Crewmember/Assistant Manager

Oporto
01.2019 - 10.2019
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked independently, often alone for up to 6 hours
  • Managed a small team, ensuring proper performance and driving of sales

Education

Certificate II - PUBLIC SAFETY (AQUATIC RESCUE)

SURF LIFE SAVING SA
Adelaide, SA
02-2021

Certificate II - Security Operations

TACTICAL TRAINING (AUSTRALIA)
Adelaide, SA
09-2020

Certificate III - CLOSE PROTECTION OPERATIONS

TACTICAL TRAINING (AUSTRALIA)
Adelaide, SA
09-2020

Certificate III - POLICE STUDIES

TAFE SA
Adelaide, SA
07-2019

Certificate II - INFORMATION, DIGITAL MEDIA AND TECHNOLOGY

THE ACADEMY OF INTERACTIVE ENTERTAINMENT
Adelaide, SA
01-2016

Skills

  • Critical thinking
  • Strategic thinking
  • Secure communication
  • Documentation and reporting
  • Customer education
  • Account updating

Timeline

Main Battle Tank Crew

Department Of Defence
08.2021 - Current

APS 3 Client Engagement Officer

Australian Taxation Office
11.2020 - 06.2021

APS 2 Service Delivery Casual

Australian Taxation Office
10.2019 - 08.2021

Overnight Crewmember/Assistant Manager

Oporto
01.2019 - 10.2019

Certificate II - PUBLIC SAFETY (AQUATIC RESCUE)

SURF LIFE SAVING SA

Certificate II - Security Operations

TACTICAL TRAINING (AUSTRALIA)

Certificate III - CLOSE PROTECTION OPERATIONS

TACTICAL TRAINING (AUSTRALIA)

Certificate III - POLICE STUDIES

TAFE SA

Certificate II - INFORMATION, DIGITAL MEDIA AND TECHNOLOGY

THE ACADEMY OF INTERACTIVE ENTERTAINMENT

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