Arash Kahki
Wamberal,NSW
Summary
Accomplished Technical Service Manager with a proven track record at Mobile Galaxy, adept in diagnostics and repair, and exceptional in enhancing team performance and customer satisfaction. Leveraged technical expertise and leadership skills to boost shop productivity significantly. Excelled in operations management, ensuring high-quality standards and efficient workflow.
Overview
5
5
years of professional experience
Work History
Technical Service Manager
Mobile Galaxy
11.2019 - Current
Job Title: Technical Service Manager
Key Responsibilities:
Overseeing diagnostics and repair services, including hands-on repair when required.
Managing shop operations, including sales, inventory ordering, and supplier coordination.
Scheduling and rostering staff to ensure efficient workflow.
Ensuring high-quality service standards and customer satisfaction.
Monitoring and improving shop performance and productivity.
Education
Certificate IV - Science
Newcastle International College
02.2016
Skills
Technical Skills
Diagnostics and Repair: Skilled in troubleshooting and repairing technical issues efficiently
Technical Knowledge: Expertise in using diagnostic tools and equipment for repairs
Problem-Solving: Ability to quickly identify and resolve technical faults
Management Skills
Operations Management: Overseeing day-to-day shop operations, ensuring smooth workflow
Staff Management: Scheduling, rostering, and managing team performance
Inventory Management: Ordering stock, managing supplies, and maintaining inventory levels
Sales and Customer Service: Managing sales, meeting customer needs, and ensuring satisfaction
Team Leadership: Leading and motivating a team to meet performance targets
Organizational & Business Skills
Time Management: Prioritizing tasks effectively between technical and managerial duties
Budgeting and Cost Control: Managing expenses and ensuring cost efficiency
Attention to Detail: Ensuring accuracy in diagnostics, repairs, and inventory records
Multi-tasking: Balancing technical hands-on work with management responsibilities
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Languages
English
Professional Working
Timeline
Technical Service Manager
Mobile Galaxy
11.2019 - Current
Certificate IV - Science
Newcastle International College
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