ARATHI KALAINDA

•To receive calls and emails from stores and external customers in relation to electrical andafter sales product issues
• To obtain all relevant information, offer an appropriate solution and ensure the customer is confident that the issue is being appropriately addressed
• To arrange for warranty and electrical work to be performed by internal resources in the first instance utilizing Simpro, and if that is not possible, to make alternative arrangements.
• To ensure that external resources are utilized at favourable rates.
• To follow up with customers and stores to confirm electrical and warranty arrangements and ensure their satisfaction
• Where warranty repairs are not appropriate, to find alternative solutions
• Initiate purchase orders and monitor the consumption of materials, providing stock on hand forecasts
• To ensure that all information is accurately recorded so that spreadsheets and databases are maintained in a timely manner
• Maintain the simPRO management system through updating information as required (eg invoice alterations, payments and materials)
• To provide information and feedback to stakeholders regarding warranty work and product issues.

• Sales & Service
  - To personally serve our customers and provide appropriate product knowledge, in order to achieve personal sales and be a strong role model.
  - To work with the store teamto ensure that the store is resourced to deliver high levels of customer service with good use of store rosters
  - To resolve any customer issues that may arise
  - To complete in store and in home consultations and complete house plans and lighting energy audits as
  required
  - To cater appropriately for the needs of our VIP and Trade customers
  - To manage websales and orders accurately and in a timely manner
• Team Supervision
  - To provide leadership and to continually develop and maintain a positive team environment,
  - To provide guidance and training, including sales and product knowledge, for all Associates
  - To delegate tasks and follow up to ensure completion, including providing feedback to team members as required
  - To resolve performance, conduct and team issues
• Stock Management
  - Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  - To monitor sell prices and discounting within the store
  - Support the team by unpacking pallets/stock and placing in correct storage locations
• Store Presentation
  - To ensure that the store is merchandised to Beacon visual merchandising standards.
  - To support all Beacon Lighting promotional events and other programs initiated to drive sales
  - Assist with the display of new product and planogram changes, by removing fittings, patching and
  painting, and mounting new fittings as required
• General Management

- Banking and payroll,

- Store administration (eg: invoices, reports, orders etc)

- To take responsibility for the safety of all those who work and visit the store, supervising and educating the team and ensuring that OHS practices are complied

- Being a First Aid Officer and Safety Captain

-To attend Monthly Business Updates and other meetings as required.

- To complete any other duties that may reasonably be required from time to time

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• General day to day running of store and assist store manager when required

• Leadership: Provide clear business direction to the team, encourage positive behaviors through personal examples, motivate/inspire/encourage staff and reinforce brand values. Listen well, diffuse conflict before it starts, finds causes of and solutions to problems and handle difficult customers. Manage diversity by Page 2 of 4 maintaining an inclusive team, maximize contributions of all employees and develop skills in all team members.

• Management: Continuously achieve agreed service standards and identify and manage problems/escalations. Create & maintain work rosters, purchasing, stock management, KPI, hiring & training, banking and payroll
• Service Delivery: Ensure that service standards and quality requirements are met or exceeded. Optimum utilization of resources and even allocation of work across the team. Managing the relevant purchase processes effectively.
• Customer Management: Ensuring all our patrons have a positive customer experience and maintaining positive relationships with all our customers.
• Continuous Improvement: Keeping an eye out for any improvement initiatives and ensuring changes are implemented to complement the business at all times.

• Providing exceptional customer service related to product enquiries via both written and verbal COMMUNICATION

• Organizing key events for the business and assisting with the management of staff during each event.
• Management and completion of various administrative duties across the business including accurate data entry and database management
• Completion and circulation of written records of key meetings (minutes) and ensuring that deadlines for action items were met.
• Conducting interviews and assisting with training of new co-workers within the organization
• Constant development of product range and sales knowledge
• Processing in-deliveries (invoices) and ordering of new stock

• Analyze feedback forms on a monthly basis and allocate the relevant feedback over to the respective departments
• Maintaining/updating information on the in-house database system
• Tabulating, analyzing and maintaining the in-house loyalty program database, and keeping track of membership agreements and contract renewals
• Updating social media networks with the relevant company announcements and events
• Send updated reservation lists, birthday and anniversary confirmations to Marketing along with instructions on management of high profile client events.
• Reviewing the profile of company-media write ups whilst making use of marketing software-'Constant Contract' when required for the preparation of creative material and emails for various events

• Enhanced customer experience by providing personalized beverage recommendations and efficiently preparing orders.
• Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
• Collaborated with team members to streamline cafe operations, resulting in improved service times and increased customer satisfaction.
• Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
• Assisted in the training of new employees, sharing best practices for efficient drink preparation and exceptional customer service.
• Resolved customer complaints promptly and professionally, ensuring repeat business and upholding the cafe''s reputation for excellent service.
• Managed inventory levels effectively by monitoring stock levels, placing orders as needed, and minimizing waste through proper storage techniques.
• Increased sales during peak hours by quickly processing transactions and minimizing wait times for customers.
• Showcased artistic flair through latte art designs that delighted customers and encouraged social media sharing.