Summary
Overview
Work History
Education
Skills
Timeline
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Arathy Rakhesh

Sydney,NSW

Summary

As a dedicated university student pursuing a dual degree in Software Engineering and Commerce at UNSW, my degree combines technical prowess with a solid foundation in business acumen. Thus, I possess a unique blend of skills and attributes gained from previous customer service roles as well, conducive to exceeding client expectations. Committed to strengthening customer experiences with positivity and professionalism, I am an organised individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks, I remain with a self-motivated work ethic to perform effectively in independent and/or team environments.

Overview

4
4
years of professional experience

Work History

Retail Sales Assistant

Rebel Sport
03.2023 - Current
  • Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Answered questions about store policies and addressed customer concerns.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Participated in staff training sessions to enhance product knowledge and improve overall sales skills.

Medical Receptionist

Toongabbie Family Practice
04.2021 - 11.2022
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Prepared and processed patient referrals and transfer requests.
  • Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.

Administrative Assistant

Enspatial Solutions Pty Ltd
06.2020 - 06.2022
  • Created and maintained databases to track and record customer data.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

Bachelor of Engineering/Commerce - Software/Finance

University of New South Wales
Sydney, NSW
02.2028

Skills

  • Goal-Oriented
  • Conflict Resolution
  • Strong Communication and Interpersonal Skills
  • Report Development
  • Invoice Preparation
  • Microsoft Word
  • Appointment Coordination
  • Customer Service
  • Spreadsheet development

Timeline

Retail Sales Assistant

Rebel Sport
03.2023 - Current

Medical Receptionist

Toongabbie Family Practice
04.2021 - 11.2022

Administrative Assistant

Enspatial Solutions Pty Ltd
06.2020 - 06.2022

Bachelor of Engineering/Commerce - Software/Finance

University of New South Wales

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Arathy Rakhesh