Aliescha Rattanas

(Additional duties to the previous EA role at CoreLogic)

• Possess a strategic understanding of managing multiple C-suite calendars, ensuring seamless coordination of meetings, incorporating adequate break times, and optimising outcomes for various project types by learning the nature of the projects and each stakeholders involve.
• Proficient in organising complex international multistop travel arrangements with meticulous attention to detail, deep airline industry knowledge and efficiency, including group travels management.
• Cultivate excellent 1:1 relationships with executives, emphasising a focus on service excellence. Demonstrate empathy and a keen understanding of their needs, standards and expectations
• Managing the onboarding process for new staff, facilitating smooth staff transfers between divisions, and handling the departure procedures for leavers.
• Coordinate and organise multiple meetings for C-suite executives, both internally and externally, ensuring seamless experience and facilitation for all attendees. Including, functions, catering and lunch/dinner offsite.
• Diligently oversee strict budget planning and control within the division, managing expenses and events. Effectively communicate and enforce budgetary policies across all staff members.
• Handled a significant volume of confidential information for C-suite executives, providing support on projects and strategic plans with the utmost discretion and professionalism.
• Excels in performing under high-pressure situations involving multiple stakeholders, demonstrating swift problem-solving abilities to ensure optimal outcomes.

• Managed and prioritised Multiple Executives’ Calendar to ascertain time focused on critical and strategic issues.
• Provide secretarial support, including the preparation and distribution of agenda, minutes, and other materials for Executive meetings.
• Maximize productivity rates by proactively providing feedback on operational concerns.
• Ensured followed-through on all items discuss in meetings, with updates being incorporated into reports.
• Orchestrated communications, monitor requests and identified those that need immediate attention.
• Preparation and distribution of correspondence including memos, letters, spreadsheets and reports.
• Arrange and co-ordinate meetings (taking minutes), events, workshops and seminars including organising venues, transports, catering and accommodation if needed.
• Maintain an effective paper based and electronic filing system ensuring adherence to documentation control policy and procedures, including culling, storage and archiving processes.
• Drafting policies and procedures within the scope of this position.
• Ensure office/administrative support service continuity across leave periods, allocation of workload. Provide high priority relief administration support during periods when other members of the Executive administration are on leave.
• Ascertained and preserved the confidentiality of all company’s communications and documentations.
• Travel Management for both International & Domestic with Executive level requirements.
• Organise Quarterly Connections (1:1 Performance/Merit review)
• People & Culture Ambassador for Sydney office - Organise monthly Internal Social events including: Theme nights, R U Ok day, Mental health day/Assure services, International Women's Day, Nadoc week and Disability day to promote morale, diversity and inclusion in our organisation.
• Work with our Charity Partner and drive company's Volunteer day events quarterly to give back to our communities.
• HR Admin support with new recruits Induction Programe, arranging Interviews and drive People & Culture Engagement activites.
• Organise Annual Conferences & Events for each Departments.
• Manage Executives budgets, expenses and invoice payment processing.
• Execute Projects for each departments and direct the Operational rhythm with all staff members as well as prepare Presentation PowerPoint deck.

ie; Project Executive Sponsorship - TOP 30 Most Valued Clients

Programe (Sales Department)

• Run quarterly TownHall meetings and coordinate Guest Speakers.
• Run quarterly SuperPitch event for Corporate Sales and SME Sales team to battle and present to our CEO & Exec team.
• Legal reports Management
• DocuSign Management
• Coordinate all events, activities, meetings (external and internal) for Australia & NZ

• (EA role descriptions replicate CoreLogic section)

With the additional of:

• Recruitment of new Nurses following NSW Government Health policies and procedures.
• Covid-Response project involving in recruiting and implementing of the
  ‘Patient Experience Officer’ role in the Emergency department.
• Covid-19 Vaccinations - Pfizer/Astra Zeneca Healthcare workers allocation management.
• Managing 200 Emergency Nurses Employment contracts, Annual leave and Maternity leave in Health Roster.

• Improved travel policy compliance and reduced agency transaction costs by implementing the latest online booking tools both via desktop and mobile app which results in approximately $2600 savings per month.
• Sourced, negotiated hotel corporate rates which saves approximately $40 per night/per company at an average of 50 nights per year which equates to $2000 per account saved.
• Collaborate with major airlines to obtain travel rewards programs which generates approximately $3000 air credit savings per account as well as introduced the corporate fares that's personalised to our brand for our customers which generates approximately $5-10 savings per domestic ticket and approximately $100-$200 per international ticket.
• Procured and maintained $600k in new accounts within 12 months.
• Gained insight and built rapport with major travel & leisure companies.
• Reduced customer's travel risk management by consolidating group and meeting expenditure.
• Established formalised contracts, quarterly business review, scorecards and service level agreements with suppliers and our customers.
• Planned and executed over 150 worldwide travel requests covering more than 500,000 air miles annually.
• Achieved a Net Promoter Score of 90 versus the national average of 70.

• Team leading 4 retail brands spanning Flight Centre, Student Flights, Escape Travel and First & Business Class - altogether 35 staff members.
• Lead and execute Team Vision planning sessions which increased team morale, created clear directions and helped individuals plan for their Brightness of Future.
• Monthly One-on-One sales-coaching/feedback session including role plays to promote growth and development through nurturing and understanding of team members' strengths and weaknesses which results in an increase of average turnover per staff from $60,000 to $80,000 per month.
• Risk management - reduce mistakes made on team bookings by approximately $27,000 in 12 months through implementation and reiteration of the company training system.
• Reduced customer complaints by approximately 30% in 12 months through trust and relationship building which also increased our customer repeat base and higher turnover per trip from $1,500 to $2,750 on average.
• Maintained a personal turnover of approximately $2.75-$3 Million in sales annually with the company's KPI target of $1.5 Million per consultant which allowed me to receive a "High Achiever Global award" each year.

• Improved operational efficiencies while managing customer's requests, store inventory, transactions, new purchase orders and pricing needs.
• Drove team revenue totals by bringing in over $5500 in sales daily.
• Built a talented and valuable team through mentoring/coaching to maintain the consistency of each product that meets Starbucks International standards.
• Hiring and Interviews.
• Labour forecast to meet weekly budget.
• Generate and present P&L statement in monthly leadership meetings.