ARAVIND PABBATHI
Perth,WA
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with a strong track record of providing exceptional technical support. Skilled in diagnosing and resolving hardware and software issues, delivering prompt solutions to enhance end-user productivity.
Overview
5
5
years of professional experience
Work History
Customer Coordinator
Westrac
Perth, Western Australia
01.2023 - Current
- Provided customer service and support to clients over the phone, by email and in person.
- Processing orders from initiation to completion, ensuring accuracy and timely delivery.
- Maintaining detailed records of customer interactions, transactions, and correspondence.
- Collaborating with internal teams such as sales, operations, and technical support to meet customer needs.
- Contributing to the development and implementation of process improvements to enhance customer satisfaction and operational efficiency.
- Participating in training programs to stay updated on product knowledge, customer service skills, and company policies.
IT Help Desk Support
Menzies institute of technology
Melbourne, Victoria
03.2022 - 12.2022
- Responding to inquiries and troubleshooting issues related to hardware, software, and network connectivity for students, faculty, and staff.
- Providing support for learning management systems(LMS), academic software, office productivity tools, and specialized applications used in various departments.
- Manage IT support tickets through a ticketing system. ensuring all requests are logged, tracked, and resolved within agreed-upon service level agreements(SLA).
- Install, configure, and maintain software applications and system used within the institute. This includes updates, patches and troubleshooting.
- Assist with the setup, configuration, and maintenance of computer hardware such as desktops, laptops, printers and peripherals.
- Maintain documentation, and knowledge base articles to facilitate self-service and improve efficiency resolving common IT issues.
Customer Support Officer
EC BIRCH PYT LTD
Melbourne, Victoria
12.2019 - 01.2022
- Kept and managed business documentation for all IT related information and aided with administrative tasks.
- Ensured first call resolution and immediate action to Service Desk support calls of as many incidents as possible and implemented policies, procedures and plans for all IT support services based on the framework and industry best practices.
- Forwarded and coordinated reports making sure they are released on time on a scheduled or ad-hoc basis.
- Ensuring customers are served in a friendly and efficient manner to maintain satisfaction.
- Collaborating with team members to achieve daily tasks such as re-stocking products, resolving refund issues and meeting monthly sales targets.
- Communicating with the client and support team to collect requirements of the product / work expected.
- Ad-hoc administration requests including printer accessibility, system updates, shared drive access and record every detail to KT’s.
- Prioritizing tasks and responding to emails.
- Used the in-house system to record necessary information and instigate actions as required.
- Installed and maintained company’s computer systems.
- Promoted the company’s products and services to customers.
Education
Professional Year - Information Technology
Australian Computer Society (ACS)
Melbourne, VIC09-2021
Master of Science - Information And Communication Technology
La Trobe University
Bundoora, VIC09-2019
Bachelor of Science - Computer Science
Jawaharlal Nehru University
India08-2016
Skills
- Microsoft windows and 365
- Troubleshooting and diagnostics
- Active Directory
- ITIL Framework
- First line IT Support
- Staff education and training
- Application Support
- Desktop Support
- Remote Support
- High quality customer service
- Customer satisfaction
- Strong verbal and written communication
- problem solving
References
References available upon request.
Timeline
Customer Coordinator
Westrac
01.2023 - Current
IT Help Desk Support
Menzies institute of technology
03.2022 - 12.2022
Customer Support Officer
EC BIRCH PYT LTD
12.2019 - 01.2022
Professional Year - Information Technology
Australian Computer Society (ACS)
Master of Science - Information And Communication Technology
La Trobe University
Bachelor of Science - Computer Science
Jawaharlal Nehru University
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