Summary
Overview
Work History
Education
Skills
Area Of Expertise
Certificates And Awards
Personal Information
Timeline
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AravindaBabu MS

Sydney,Australia

Summary

With over 12 years of experience, highly skilled Product Specialist focused on optimizing design, productivity, efficiency, and service quality in workplace management. Deep expertise in physical asset and access management, continuously staying updated with industry best practices. Well-known for ability to drive excellence in IT Service Management and Operations, particularly within the banking sector.


Collaborating effectively with cross-functional teams is a proven strength, ensuring seamless operations and service delivery. Dependable and ethical operations leader, bringing together advanced organizational, technical, and business expertise to consistently achieve results and drive continuous improvement.

Overview

12
12
years of professional experience

Work History

Technical Consultant

Client : Commonwealth Bank of Australia
01.2024 - Current

Project Management: Infrastructure uplift

  • Collaboration with technical teams on infra provision
  • Infra uplifts includes approximately 20 Servers and 60 Firewall updates
  • Installing Gallagher and HID Secure Safe applications
  • Configuration of Gallagher, associated controller and device software’s
  • Integrating Workplace Building access with multiple base building system
  • BLE access card provision and validation
  • User acceptance testing and integration testing
  • End-to-End Testing of Application Functionality

Product Specialist

Client : Commonwealth Bank of Australia
06.2018 - 12.2024

Manhattan Integrated Workplace Management System (IWMS)

  • User and Suppliers Access Administration and Menu access management
  • Property, lease and Vendor management
  • GL, Payment and Invoice process modules (FDM and Peoplesoft Finance integrations)
  • Form Field Security Setup, Dashboard and Grids
  • Daylight Savings schedule creation and update
  • Integration workflow design and mapping
  • Continually expanded knowledge of Manhattan product line.

Gallagher physical access Management

  • Administration and Management of physical access systems
  • Management of Operator Groups, Privileges, and UAVs
  • Configuration of Physical Area Access Groups and Zones
  • Creation and Association of Cardholders with Access Groups
  • Product License Administration and Renewal
  • Business Reporting and Data Analysis
  • Reviewing and Addressing Events and Alarms
  • Configuration of Hardware/Controllers and Device Software Management
  • Liaising with Gallagher Vendor and Technical Teams for Application Upgrades
  • End-to-End Testing of Application Functionality

HID Secure Safe

  • Integration and Configuration of Various Physical Access Management Systems(Gallagher, Integriti, Sipass systems)
  • Releezeme Locker managements
  • Validation of Integration Flows and Access Provisioning
  • Product License Administration and Renewal
  • Business Reporting and Analytics
  • Collaboration with HID Vendor and Technical Teams on Application Upgrades
  • Comprehensive End-to-End Testing of Application Functionalities

Technical Lead

Commonwealth Bank of Australia
05.2015 - 01.2018

Gallagher and Workplace Building access production system service management and operations

  • Maintain quality service by establishing and enforcing organizational trends and identifying areas for improvement
  • Responsible to follow ITIL for managing end to end run activities for inhouse and COTS
  • Fast resolution of complex technical problems, ensuring customer satisfaction, within KPI targets with Incident and Problem Management process
  • Governance and implementation on production change ensuring all deliverables are well documented and reviewed
  • Includes impact analysis of integration system changes
  • Follow SDLC process to analyze, develop and deploy application bug fixes
  • Work on governance and deploy appropriate patches on reported Vulnerabilities in production and staging systems
  • Prepare a diverse set of reports & analysis for management reporting
  • Developed and maintained strong client relationship to deliver exceptional customer service and problem resolution

SQL Application Support and Developer

Commonwealth Bank Of Australia
01.2013 - 05.2015
  • Worked as SQL Developer and application support analyst
  • Design and building Microsoft SQL Server jobs to perform data transformation of multiple source data
  • Prepare a diverse set of reports & analysis for management reporting
  • Build SSRS reports on Transformed data to be available for Treasury team for Balance sheet, Interest Rate risk and Asset/Liability management
  • Follow SDLC practice to design, Build and deploy changes to production
  • Follow ITIL process to maintain the production system, Batch processing

Education

Bachelor of Engineering Technology - Electronics And Communications

Siddaganga Institute of Technology
India
07.2012

Skills

  • Integrated Workplace management
  • Building access management Centralized employees and visitor access management Integration with Multiple access management system using Rest\SML based APIs
  • Physical and Mobile based access management
  • Protective Security systems include security alarm management

Area Of Expertise

  • Leadership and Team Supervision
  • Expert Troubleshooting and Issue Resolution
  • Strong Organizational and Time Management Skills
  • Advanced Problem-Solving and Critical Thinking
  • Vendor Relationship and Engagement Management
  • Service Delivery and Performance Management
  • Proficient in ITIL Framework, Incident, Problem, and Service Management
  • Experience with Agile and DevOps Methodologies
  • IT Service Management & Operations Expertise
  • Comprehensive Understanding of the Software Development Life Cycle (SDLC)

Certificates And Awards

  • ITIL Certified
  • AWS Certified Solution Architect Associate

Personal Information

Title: Product Specialist

Timeline

Technical Consultant

Client : Commonwealth Bank of Australia
01.2024 - Current

Product Specialist

Client : Commonwealth Bank of Australia
06.2018 - 12.2024

Technical Lead

Commonwealth Bank of Australia
05.2015 - 01.2018

SQL Application Support and Developer

Commonwealth Bank Of Australia
01.2013 - 05.2015

Bachelor of Engineering Technology - Electronics And Communications

Siddaganga Institute of Technology
AravindaBabu MS