Arbaaz Khan
Flagstone
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Retail Operations Coordinator
Bunnings
01.2023 - Current
- Leading a team of 40-45 team members with 3 direct reports
- While also overseeing 230+ team members as a leadership group
- Exceeding KPIs whilst ensuring the balance between team culture and business strategy to provide the best customer experience
- Increased revenue through strategic planning and market analysis.
- Overseeing and leading business operation through day-to-day processes, while monitoring budgets and compliance.
- Ensuring salaries are in line and stock control in place to help deliver the highest quality customer experience.
- Boosted productivity by establishing effective communication channels between departments.
Commercial Operations Manager
Bunnings
04.2022 - 01.2023
- Leading a team of 25-30 team member with 2 direct reports
- While overseeing 60+ team members through supporting the commercial part of the business, ensuring master builders needs were met
- Assisting our network of account managers with million-dollar project, ensuring products were available and ready for delivery
- Leading the team while also ensuring expenses and transport costs were maintained monthly
- Improving morale and communication by focusing on team culture, whilst balancing strategic goals and KPIs.
- Key highlight: Helping deliver a better concept of logistic management within the trade centres to help goods move faster
- Developing the dispatchers to effectively use transportation and improving DIFOT to over 98%.
- Taking a struggling PnL from FY 22 to a more profitable FY 23, up by almost 5 million in sales and a reduction in expenses through regular communication and meetings with team
- Keeping everyone on the same page and goal.
Department Supervisor
Bunnings
01.2016 - 04.2022
- Helping lead, coach and develop 10-15 team members around safety training and ensuring department sales target were met through excellent service and in stock position
- Assisting the stores vision and values and being able to effectively communicate to the team the expectations
- Successfully rolling out an order management team during Covid 19 pandemic by using CRM and CSO systems.
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
Warehouse Associate
Bunnings
01.2013 - 01.2016
- Ensuring customers were served with the proper advice, creating a seamless ease of transaction to drive best experience and support best service
- In addition, maintaining a clean and safe aisle ensuring safety measures were in place before and after every shift
- Furthermore, supporting fellow team members with tasks and supporting a safe and fun culture.
Education
Bachelor of Business Management - HRM Practices
University of Queensland (St Lucia)
Brisbane09.2024
Skills
- Business Strategy
- Concept Development
- Critical Thinking
- Leadership
- Budget planning
- Budgeting
- Coaching
- Delivery
- Conflict Mediation
- Project Scheduling
- Project Lifecycles
- Personnel Resource Allocation
References
- Brandon Hill, Operations Manager, 0423263523
- Justin Patta, CSR Area Manager, 0434884599
Timeline
Retail Operations Coordinator
Bunnings
01.2023 - Current
Commercial Operations Manager
Bunnings
04.2022 - 01.2023
Department Supervisor
Bunnings
01.2016 - 04.2022
Warehouse Associate
Bunnings
01.2013 - 01.2016
Bachelor of Business Management - HRM Practices
University of Queensland (St Lucia)
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