Arbaz Khan Patan
Sydney
Summary
Dynamic customer service professional with a proven track record at Amazon Development Center, excelling in service excellence and critical thinking. Skilled in resolving conflicts and enhancing client loyalty through effective listening. Adept at data entry and fostering collaboration across departments, ensuring seamless operations during peak periods.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Amazon Development Center
09.2020 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Tax Agent
Advantage One Tax Consultancy
10.2019 - 03.2020
- Developed strong relationships with clients through clear communication and excellent customer service.
- . Collaborated closely other departments like accounting finance legal HR ensure seamless coordination during tax season.
Education
Master Of Networking - Cyber Security
Melbourne Institute of Technology
Sydney08-2024
Skills
- Service excellence
- Effective listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Amazon Development Center
09.2020 - 03.2023
Tax Agent
Advantage One Tax Consultancy
10.2019 - 03.2020
Master Of Networking - Cyber Security
Melbourne Institute of Technology
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