Arbin Adhikari
173/7 Irving Street
Summary
Experienced hospitality professional ready to lead and manage dynamic cafe environment. Proven track record in enhancing customer satisfaction, streamlining operations, and boosting sales. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in staff management, inventory control, and ensuring compliance with health and safety standards. Known for reliability, positive attitude, and effective problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cafe Manager
The Coffee Club
03.2021 - Current
- Hiring, training, and supervising staff, including baristas, servers, and kitchen personnel.
- Scheduling shifts and ensuring adequate staffing during busy times.
- Monitoring inventory levels of food, beverages, and other supplies.
- Ordering products and ensuring timely delivery to avoid stock shortages.
- Handling cash, credit transactions, and preparing daily sales reports.
- Managing budgets and ensuring the café operates within financial targets.
- Developing and executing marketing strategies to attract new customers, including social media promotions, flyers, and local collaborations.
- Overseeing the café’s point-of-sale (POS) system and other software tools.
- Ensuring smooth day-to-day operations, including opening and closing procedures.
Night Fill Assistant Manager
Woolworths
01.2021 - 12.2024
- Leading and supervising a team of night fill assistants who are responsible for restocking shelves and organizing products.
- Ensuring that products are restocked efficiently and that shelves are organized and well-presented.
- Ensuring the store is clean, organized, and safe for customers and staff. This may include overseeing cleaning duties of the sales floor, storage areas, and the back-of-house.
- Helping customers with any inquiries or concerns, ensuring the store environment remains welcoming even during the night shift.
Head Barista
Dolce Espresso
07.2018 - 02.2022
- Leading and supervising a team of baristas to ensure consistent quality and service.
- Overseeing the preparation of high-quality coffee beverages, ensuring that every drink meets the café’s standards for taste and presentation.
- Engaging with customers, making sure they are satisfied with their drinks, and addressing any concerns or feedback.
- Ensuring all coffee machines, grinders, and other equipment are well-maintained and functioning properly
Education
Diploma - Diploma of Management in Hospitality Management
Canberra Institute of Tech
Canberra, ACT06-2022
Bachelor - Information Technology
Victoria University
NSW, AU07-2016
Skills
- Barista skills
- Customer engagement
- Coffee shop operations
- Customer experience management
- Staff management
- Employee scheduling
Certification
First Aid Certification
Working with Vulnerable People Registration
Forklift Licence
Food Safety Supervisors Certificate
Timeline
Cafe Manager
The Coffee Club
03.2021 - Current
Night Fill Assistant Manager
Woolworths
01.2021 - 12.2024
Head Barista
Dolce Espresso
07.2018 - 02.2022
Diploma - Diploma of Management in Hospitality Management
Canberra Institute of Tech
Bachelor - Information Technology
Victoria University
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