Arcelie Dunn
Account Manager/ Sales
Cannonvale,QLD
Summary
Dynamic Account Manager with a proven track record at QEnery Limited, excelling in client retention and satisfaction through exceptional relationship management and proactive issue resolution. Skilled in CRM and upselling.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning.
Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
12
12
years of professional experience
Work History
Account Manager - Team Leader
QEnergy Limited
05.2014 - 12.2022
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favourable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Retail Sales Associate
One Zero Communications
03.2012 - 09.2012
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
Senior Technical Sales Advisor
QEnergy Limited
07.2007 - 12.2011
- Trained junior sales representatives on product knowledge, sales strategies, and best practices to enhance team performance.
- Collaborated with cross-functional teams to ensure seamless project execution and timely delivery of customer orders.
- Led territory expansion efforts by identifying underserved markets and implementing targeted outreach strategies.
- Maintained detailed records of sales activities, using CRM tools to track progress towards targets consistently.
- Utilized strong understanding of competitors offerings to differentiate company products and emphasize unique selling points.
- Developed long-term client relationships, resulting in repeat business and increased sales revenue.
- Resolved technical issues promptly, ensuring minimal disruption to the sales process and maintaining client trust.
- Delivered effective product presentations for a diverse range of clients, showcasing product features and benefits.
- Developed customized proposals for prospective clients based on unique needs assessments and budget requirements.
- Consistently exceeded quarterly sales targets through proactive prospecting efforts targeting high-value accounts within the territory.
- Provided expert pre-and post-sales support, effectively addressing client concerns while reinforcing product value.
- Established strong partnerships with industry influencers to increase brand visibility and credibility in the market.
- Increased customer satisfaction by providing tailored technical solutions and product recommendations.
- Implemented upselling techniques that resulted in higher average transaction values for existing customers.
- Streamlined internal processes for greater efficiency in order processing, quotation generation, and contract management tasks.
Education
Bachelor of Early Childhood - Early Childhood Education
Griffith University
QLD12-1995
Bachelor of Nursing - Nursing
James Cook University
QLD01-1992
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Customer relationships
- Relationship building and management
- Issue resolution
- Customer management (CRM)
- Upselling
- Account servicing
- New account creation
- Territory management
- Account servicing skills
- CRM proficiency
- Client acquisition
Timeline
Account Manager - Team Leader
QEnergy Limited
05.2014 - 12.2022
Retail Sales Associate
One Zero Communications
03.2012 - 09.2012
Senior Technical Sales Advisor
QEnergy Limited
07.2007 - 12.2011
Bachelor of Early Childhood - Early Childhood Education
Griffith University
Bachelor of Nursing - Nursing
James Cook University
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