Archana Adhikari
Nagambie,VIC
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.
Overview
1
1
year of professional experience
Work History
Barista
Sunny's Deli
12.2023 - 03.2024
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Front of House Waitress
Sideshow Burgers
04.2023 - 10.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Communicated effectively with kitchen staff to guarantee accurate order preparation and timely delivery.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
Bachelor of Accounting - Accounting
Lyons College
Melbourne, VICSkills
- Exceptional Time Management
- Coffee expertise
- Food Running
- Up-selling
- Basic Tools
- Guest Satisfaction
- Hazardous Material Handling
- Recycling Management
- Remove Trash
- Cleaning and Sanitizing
- Disinfection Practices
- Cash Handling
- Waiting Tables
- Plates Presentation
- Process Payments
- Order Accuracy and Delivery
- Food Preparation and Safety
- Food Handling Standards
- Special Dietary Requirements
- Pos Operation
- Service Prioritization
- Utensil Cleaning
Talking to new people makes me happy
Meeting new people and talking with them helps increase the customer satisfaction which makes me happy and them satisfied of my service.
Languages
English
Full Professional
Nepali
Native or Bilingual
Timeline
Barista
Sunny's Deli
12.2023 - 03.2024
Front of House Waitress
Sideshow Burgers
04.2023 - 10.2023
Bachelor of Accounting - Accounting
Lyons College
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