Summary
Overview
Work History
Education
Skills
Certification
Languages
Referee
Timeline
Generic

Archana Cuniah

Perth,WA

Summary

Adept at fostering teamwork and collaboration, I significantly enhanced client support at Senses WA. My leadership as a Team Leader involved streamlining operations and spearheading staff development initiatives, achieving a notable improvement in service quality. My approach combines problem-solving with attention to detail, ensuring both client satisfaction and operational efficiency.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Team Leader

Senses WA
11.2020 - Current
  • Assessed individual client needs thoroughly before creating customized service plans designed to maximize independence and quality of life.
  • Resolved conflicts within the team, promoting collaboration and healthy communication among staff members.
  • Managed budgets and resources effectively, ensuring optimal utilization of funds for maximum client benefit.
  • Maintained a strong focus on staff wellbeing, implementing stress management and self-care strategies to promote resilience among team members in a demanding work environment.
  • Coordinated staff schedules, ensuring adequate coverage for all shifts while minimizing overtime expenses.
  • Conducted regular team meetings to review progress, address challenges, and celebrate successes together as a team.
  • Ensure high quality services that provide an environment that supports the dignity and opportunity for clients to be accommodated in a caring, compassionate and secure manner
  • Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
  • Assisted clients in exploring career options and vocational goals.
  • Participate in rotational “On-Call” duties that ensures effective service delivery outside of normal business hours
  • Maintained compliance with industry standards and regulations through diligent record-keeping and documentation practices.

Support-worker

Senses WA
06.2012 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
  • Documented client progress and activities in accordance with agency policies and procedures.

Employment Training Officer

Workpower
10.2010 - 12.2011
  • Provide support and training to employees with disability.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Ensuring employees have appropriate equipment and restocking when required.
  • Assisting and maintaining a safe work environment.
  • Guiding employees and ensuring tasks are being completed appropriately.
  • Assist with general day-to-day operations

Front Office Administrator

SRG
01.2001 - 10.2008
  • Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

Diploma - Community Welfare Work

Cambridge College
Perth, WA
09.2011

High School Diploma -

Professor Basdeo Bissoondoyal College
06.2002

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Goal Setting
  • Leading Team Meetings
  • Client Support
  • Cash Handling
  • Performance Evaluations
  • Reliability

Certification

First Aid

Certificate III in Business Administration


Languages

French
Native or Bilingual

Referee

Conor Wilson 

Phn Num: 045195620


Catherine Collado

Phn Num: 0411594505

Timeline

Team Leader

Senses WA
11.2020 - Current

Support-worker

Senses WA
06.2012 - Current

Employment Training Officer

Workpower
10.2010 - 12.2011

Front Office Administrator

SRG
01.2001 - 10.2008

Diploma - Community Welfare Work

Cambridge College

High School Diploma -

Professor Basdeo Bissoondoyal College

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Archana Cuniah