Biplov Khatiwada
Berala
Summary
Capable customer service experience working in challenging environments. Can deliver consistent and professional work for every assignment. Offers 5+ years in customer service industry environments and top-notch abilities. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help a team succeed. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking.
Knowledgeable team leading abilities with solid background in team environments, contributing to smooth operations and successful project outcomes. Proven track record of supporting team goals and maintaining high standards of work quality. Demonstrated effective communication and problem-solving skills in collaborative settings.
Overview
7
7
years of professional experience
Work History
All Round Team Member
Granville Diggers
09.2024 - Current
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
- Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Gaming Attendant/ Cashier/Soft Count/Workstation
Canterbury Leagues Club
07.2021 - Current
- Improved customer satisfaction by providing information about facilities and entertainment operations
- Processed payments and maintained detailed attendance and sales records
- Coordinated major maintenance and repairs with game technicians
- Maintained cleanliness of game room and general attraction areas
- Protected patrons by following exacting safety procedures and monitoring behaviours
- Controlled disruptions from unruly patrons, collaborating with security to coordinate removals
- Boosted revenue with skilled promotion of food and beverage refreshments
- Help the DM to allocate fellow staff to particular job role and change the job role if required
TEAM LEADER
SCHNITZ
09.2017 - 01.2023
- Improved team performance by training employees in new techniques and monitoring daily activities
- Protected team members by proactively observing work, identifying safety concerns, and immediately removing hazards
- Elevated team performance with expert training and mentoring of new associates
- Reviewing customer service for ultimate customer satisfaction
- Modelled exemplary behaviour and standards to inspire staff members
Bar Attendant
Star Bar / Shark Hotel
09.2019 - 07.2021
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
CLEANER
GEN2
03.2020 - 07.2021
- Protect residents from germs and infectious diseases with expert cleaning and sanitizing
- Complete regular deep cleans, including stripping floors, cleaning under furniture, and washing window treatments
- Clean areas to achieve expectations set by clients, management, and OSHA standards
Floor Staff Member
Carbon Milpa Collective
12.2020 - 06.2021
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
Education
Diploma - Leadership and Management
TWI
01.2021
Skills
- Team leadership
- Issue troubleshooting
- Coordination
- Sound Judgment
- Math competency
- Positive Attitude
- Self-Motivation
- Emergency Evacuation
- Team player
- Fast Learner
Hobbies and Interests
- Soccer
- Music
Languages
English
Full Professional
Nepali
Native or Bilingual
Interests
- Playing Sports
- Volunteering
Timeline
All Round Team Member
Granville Diggers
09.2024 - Current
Gaming Attendant/ Cashier/Soft Count/Workstation
Canterbury Leagues Club
07.2021 - Current
Floor Staff Member
Carbon Milpa Collective
12.2020 - 06.2021
CLEANER
GEN2
03.2020 - 07.2021
Bar Attendant
Star Bar / Shark Hotel
09.2019 - 07.2021
TEAM LEADER
SCHNITZ
09.2017 - 01.2023
Diploma - Leadership and Management
TWI
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