Archana Mamidanna

Work History

JETCharge Pvt LTD

04.2022 - Current

Analyzing photos received from customer and providing quotes for installation of EV chargers
Organizing Site inspections
Organizing installations
Scheduled and follow up on installation maintenance and repairs
Enhanced customer satisfaction with prompt resolution of issues and clear communication throughout installation process.
Quality check work completed and invoicing
Acted as liaison between clients and internal teams to address any concerns or requests throughout the installation process, fostering strong client relationships and repeat business
Provided technical support to installers as needed, ensuring proper execution of complex tasks during the installation process
Coordinated with various departments to streamline project handoffs, reducing delays during the installation process

RACV

09.2016 - 03.2022

RACV has more than 2 million Members and operates in areas of motoring and other transport, home, leisure and travel, and retail
Worked with close knit self managed retail team of 4-6 team members to handle on average of 10-20 members via face to face and about 20 calls day when shop is quiet to help with call center customer service
Some of special job responsibilities held include:
Audit company's internal processes and identify possible issues regarding incorrect processing of member benefits
Create new work/audit process by analysing thousands of member records to ensure member benefits are applied accurately
This involved accessing tools like SAP, Mainframe, Salesforce
Played role in transition of SAP Member Data to Salesforce by processing all downtime forms
Provide Insurance estimates on Motor, Home, Travel and various assistance services
Be accountable for member complaints and direct it to respective teams if it cant be resolved and follow it through
Adhere to all compliance and regulations and process payments
Actively promote all current campaigns and ensure all KPIs are met and exceeded
Maintain high Voice Of member (Customer Satisfaction Survey) score
Receipt in merchandise and update promotions monthly
Take out additional shifts where necessary to help business maintain service levels

TSA Group

01.2014 - 01.2016

TSA Group are Australia's leading specialists in CX consultancy and Services, depending on campaign running at time, daily inbound calls varied from 25 calls to 50 calls a day, some of Job Role responsibilities held:
Answer any questions about product in precise, professional and polite approach
Follow compliance and adhere to company policies and procedures
Taken inbound calls about orders placed or paymemts made
Reading from scripts that describe products or services, in order to persuade potential customers to purchase product or service
Update customer contact information where necessary via meeting and exceeding KPIS
Contacting existing customers over telephone to check on a recent order placed with client and cross sell any possible products basing it on customer needs.

Salmat

01.2009 - 01.2014

Salmat was one of most successfull marketing agency which handled BPO services for various clients
Job description involved taking 40 - 100 calls day for inbound sales queries and covert to revenue, For another client provided customer service support to FOXTEL with their entertainment needs and work out any billing related enquiries and some important experience gained:
2 years of experience providing support over phone for reputed energy company (Lumo Energy)
2 years of varied Sales roles helped understand what 'clicks' with different people
Cross-sell insurance products (health, Travel and Pet)
Faced diverse roles and scenarios, trained and implemented value based selling