Archana Patel
Clyde North,VIC
Summary
Dynamic professional with extensive experience in customer service and retail operations. At Nisarg, successfully enhanced store appearance and optimized merchandising strategies, resulting in improved customer satisfaction. Proven ability to multitask and solve problems effectively, while training staff to handle complex sales scenarios. Strong communicator dedicated to creating positive experiences.
Overview
7
7
years of professional experience
Work History
Receptionist
Smooth and Silky
Melbourne, VIC
05.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Retail Store Manager
Nish Clothing
Melbourne, VIC
02.2018 - 03.2022
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
Education
Master Of Accountancy - Accounting
University of Sunshine Coast
Melbourne, VIC03.2019
Skills
- Customer service
- Strong multi-tasking
- Problem-solving
- Retail operations
Timeline
Receptionist
Smooth and Silky
05.2022 - Current
Retail Store Manager
Nish Clothing
02.2018 - 03.2022
Master Of Accountancy - Accounting
University of Sunshine Coast