Highly organized and detail-oriented Administrative Assistant with three plus years of experience supporting executives and teams in fast-paced corporate environments. Seeking to contribute my administrative expertise, interpersonal skills, and problem-solving abilities to the success of Navigator Group.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Admin
Woodlake Village Medical Centre, Ellenbrook
12.2023 - Current
Greeting patients with warmth and professionalism
Managing Doctor schedules and appointment bookings
Processing Medicare and private payments, managing EFTPOS and invoicing
Providing high-level administrative support to clinicians and management
Manage referral pathway for all incoming patients
Leading and supporting reception staff, including training and performance feedback
Troubleshooting client enquiries and supporting complex client needs
Coordinating with internal departments to support clinical operations
Ensuring compliance with privacy and confidentiality policies
Medical receptionist / Administration
Innaloo Medical Centre, Innaloo
02.2023 - 12.2023
All aspects of Reception and telephone management
Contact with the public, patients, doctors and other medical people
Make appointments, handle patient inquiries, ensure complete follow up
Complete all details for theatre bookings, including liaison with referrers, hospitals, anaesthetists, other surgeons and their secretaries
Fully prepare for all consulting sessions, including patient lists and file
Perform other administrative duties as instructed by the Practice Manager and/or Principal Doctors
Processing Bulk billing with Medicare claim
Processing private billing, and claiming health insurance
Ensuring patient flow is smooth and managing the waiting room
General clerical duties including scanning, faxing and emailing
Conversation with patients about billing and securing payment.
Medical Receptionist
Amazon Drive Medical Centre
04.2022 - 02.2023
Greeted patients and provided them with information and assistance.
Handled calls, collected personal information, and created appointments
Utilized booking systems and handled correspondence between patients and doctors.
Managed office mail, payroll distribution, and the physical setting of the front office.
Instructed patients to perform certain tasks prior to being seen.
Distributed and collected patient forms to be filed.
Ensured that all patient histories were updated.
Maintained an updated database of available office supplies.
Read and rely on emails as appropriate.
Maintained confidentiality of all patient information.
Streamlined some office procedures to improve efficiency and Prioritized office operation
Placement Training by IHNA (institute of health and nursing)
Education
Bachelor - bio chemistry
Madras University
Master’s - computer applications
Anna university
Certificate IV - Medical Administration
IHNA
Skills
Proficient in MS Office applications
Excellent interpersonal, oral and written communication skills
Ability to work independently and as part of a small office team
Effective communicator with senior leadership and board members
Professional client engagement
Deadline-driven work ethic
Accomplishments
Collaborated with team of [Number] in the development of [Project name].
Achieved [Result] by completing [Task] with accuracy and efficiency.
Achieved [Result] through effectively helping with [Task].
Certification
[Area of certification] Training - [Timeframe]
Licensed [Job Title] - [Timeframe]
Languages
English
Professional Working
Tamil
Full Professional
Telugu
Full Professional
Interests
Tech enthusiast, passionate about exploring the latest advancements and innovations