ARCHANA PRIYENKA NARAYAN
Customer Service
Burton,South Australia
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
8
8
years of professional experience
Work History
Shift Manager
Mr Mobile Group of Companies
11.2007 - 01.2014
- Selling goods and services to customers and advising them on product use
- Determining product mix, stock levels and service standards
- Provide timely and professional, client level technical support
- Responding to inquiries about software and hardware problems
- Collaborate as a team member on technology initiatives and projects
- Maintain a commitment to continual self-improvement through regular professional development opportunities
- Ensuring efficient use of applications and equipment
- Maintain accurate inventory database
- Keep inventory of all equipment, software, and license users
- Managing positive relationships with our technical support providers and vendors
- Research equipment, software or other solutions and recommend improvements
- Attend relevant workshops and educational programs
- Handling and resolving customer complaints regarding product sales to customer service problems
- Providing customers with the organization’s service and product information
- Processing forms, orders, and applications requested by the customers
- Identifying, escalating priority issues and reporting to the high-level management
- Train and orient staff on use of hardware and software
- Ensuring compliance with occupational health and safety regulations.
Education
Diploma - Nursing
Southern Cross Education Institute
2023
Banking & Management
Fiji National University
2022
Accounting and Economics
Mulomulo Secondary School
2012
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Mulomulo Primary School
2000
Skills
- Accurate Money Handling
- Cash Handling
- Verbal and Written Communication
- Inventory and Supply Management
- Team Member Motivation
- Negotiation and Conflict Resolution
- High-Volume Environments
Languages
English
Professional Working
Timeline
Shift Manager
Mr Mobile Group of Companies
11.2007 - 01.2014
Diploma - Nursing
Southern Cross Education Institute
Banking & Management
Fiji National University
Accounting and Economics
Mulomulo Secondary School
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Mulomulo Primary School
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