Summary
Overview
Work History
Education
Skills
Timeline
Generic

Archer Robinson

Adelaide,SA

Summary

Proven leader at Adelaide Aquatic Centre, adept in cash handling and fostering excellent communication, I excelled in driving customer satisfaction by resolving complaints efficiently. Skilled in multitasking and stress tolerance, I enhanced team performance and customer loyalty, significantly contributing to operational success.

Overview

2
2
years of professional experience

Work History

Customer Service Manager

Adelaide Aquatic Centre
01.2023 - 06.2024
  • Supervised teams of CSRs in Reception and Cafe
  • Resolved customer complaints and escalations while prioritising customer satisfaction and loyalty.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Drive-Thru Cashier

McDonald's
03.2024 - Current
  • Balanced cash drawer at beginning and close of shift.
  • Accurately took orders orders from 2000+ cars per week
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Demonstrated outgoing and friendly behaviour and positive attitude and interacted well with staff and customers.
  • Upsold additional products and services to customers to boost sales.
  • Resolved problems with orders quickly and offered refund or replacement.

Party Manager

Adelaide Aquatic Centre
06.2023 - 06.2024
  • Coordinated schedules and timelines for events.
  • Supervised Party Leaders to ensure water safety regulations and safety of children was exceptional
  • Decorated and set tables in accordance with party themes and age groups.
  • Ensured parents' needs were met at all times demonstrating outstanding customer service.

Education

Bachelor of Nursing -

Charles Darwin University
Darwin, NT
2028

Skills

  • Cash Handling
  • Multitasking and Organization
  • Excellent Communication
  • Stress Tolerance
  • POS System Operation
  • Complaint resolution
  • Building rapport

Timeline

Drive-Thru Cashier

McDonald's
03.2024 - Current

Party Manager

Adelaide Aquatic Centre
06.2023 - 06.2024

Customer Service Manager

Adelaide Aquatic Centre
01.2023 - 06.2024

Bachelor of Nursing -

Charles Darwin University

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Archer Robinson