ARCHIE LOUGHNAN
Melbourne,VIC
Summary
PROFESSIONAL PROFILE
Ambitious and commercially minded Bachelor of Business (Management and Marketing) graduate with demonstrated leadership experience gained through elite competitive sport, complemented by professional experience across financial services, client relationship management and customer-focused environments. Combines strong emotional intelligence, analytical thinking and commercial awareness with a proven ability to build relationships, influence others and contribute to high-performing teams. Adaptable, resilient and motivated to deliver meaningful business outcomes, with a genuine interest in people, innovation and continuous learning, and a strong desire to build a successful career within a leading multinational or ASX-listed organisation across commercial, marketing, sales or people-related functions.
Overview
5
5
years of professional experience
Work History
Client Services Officer
SCM Financial Group
01.2026 - Current
- Managed client communications and enquiries for financial services firm, supporting large portfolio of clients to ensure timely responses and satisfaction. Updated internal systems and procedures to enhance accuracy and maintain client records with high attention to detail, contributing to improved operational workflows.
- Handled client inquiries via phone, email, and service channels at SCM Financial Group.
- Executed account updates, transfers, and transaction requests for clients in financial services.
- Compiled client documentation, forms, and records to ensure compliance review accuracy.
NDIS Support Worker
What Ability Australia & FITCARE Australia
01.2025 - Current
- Client Outcomes & Problem Solving: Managed ongoing relationships with 10+ clients weekly, monitored progress against individual goals, applying sound judgement to deliver personalised, outcomes-focused support.
- Stakeholder Engagement & Relationship Management: Built trusted relationships with diverse clients, leveraging emotional intelligence and empathy to understand individual needs and expectations, enhancing client satisfaction.
- Communication & Adaptability: Tailored communication approaches to different stakeholders, quickly establishing rapport and effectively navigating complex situations to ensure positive client experiences.
Brand Model
Berties Collective
01.2025 - Current
- Contributed to campaign and social content, enhancing brand positioning, visual identity, and audience engagement for an emerging apparel brand.
- Modeled apparel for brand campaigns and lookbooks to showcase new collections.
- Presented outfits during showroom appointments and promotional events.
- Executed creative direction for poses, expressions, and styling during photoshoots.
AAGE Assistant
Australian Association of Graduate Employers (AAGE)
01.2024 - 01.2026
- Coordinated and delivered major a major graduate employer event with 100+ exhibitors and 3,000+ attendees, ensuring smooth and timely execution. Gained insight into planning and running large-scale recruitment programs.
- Coordinated event logistics for AAGE conferences, workshops, and networking sessions.
- Supported graduate employer communications, preparing correspondence and member updates.
- Managed calendars, meetings, and travel arrangements for executive and team schedules.
Customer Service Officer
Melbourne Sports and Aquatic Centre
01.2024 - 01.2026
- Resolved complex customer enquiries and membership issues for a high volume of customers at one of Victoria's busiest aquatic and sports facilities, delivering positive outcomes while upholding service standards.
- Assisted visitors at reception by providing information and guidance at the Melbourne Sports and Aquatic Centre.
- Processed memberships, admissions, and bookings using centre systems.
- Assisted visitors at reception by providing information and guidance at the Melbourne Sports and Aquatic Centre.
AFL & Touch Football Coach
Caulfield Grammar School
01.2023 - 01.2026
- Planned and delivered training programs for multiple teams of 20+ students, enhancing skills and confidence while fostering team collaboration throughout the season.
- Designed training sessions for student-athletes at Caulfield Grammar School to improve skills.
- Delivered match-day coaching and sideline instructions for school football teams.
- Developed player skills through drills, feedback, and technique correction.
Retail Assistant
Flannel
01.2022 - 01.2024
- Delivered a premium, brand-aligned customer experience in a high-end fashion store, through personalized styling advice, upselling and visual merchandising that reflected the brand's identity.
- Assisted customers on Flannel sales floor with styling, sizing, and product questions.
- Processed transactions through Flannel point-of-sale system, ensuring accurate cash handling and efficient customer service.
- Replenished merchandise and organized product displays across store sections to maintain store presentation and accessibility.
Education
Developing AI Strategy – Short Course -
RMIT University
MelbourneBachelor of Business - Management & Marketing
Swinburne University of Technology
MelbourneOverseas Exchange Program - Business Management
Leeds Beckett University
United KingdomVictorian Certificate of Education (VCE) - Business Management, English, Geography, Further Mathematics, Health & Human Development
Caulfield Grammar School
Skills
- Stakeholder engagement & relationship management
- Communication & Influencing
- Analytical Thinking & Problem Solving
- Commercial acumen and business awareness
- Event Management
- Leadership & Team Performance
- Adaptability & Resilience
- Empathy & Emotional Intelligence
Accomplishments
- Leadership & High Performance: Selected for multiple VFL pre-season squads, represented the VAFA Big V team and held football captaincy and leadership positions, demonstrating resilience, accountability and team leadership.
- Coaching & People Development: Coached multiple school sporting teams of 20+ students, developing individual capability, confidence and team performance.
- Stakeholder Engagement & Emotional Intelligence: Built trusted relationships with a diverse NDIS client base, adapting communication and support approaches to individual needs and goals.
- Commercial & Strategic Thinking: Developed and pitched an innovative premium fragrance concept in the 2026 L’Oréal Brandstorm Challenge, applying consumer insights, brand positioning and creative problem-solving.
- Project Coordination & Delivery: Supported the successful delivery of a major national graduate recruitment event involving 100+ exhibitors and 3,000+ attendees.
- Customer & Relationship Management: Gained experience across financial services, premium retail and customer service, resolving complex enquiries and delivering personalised client experiences.
- Global Perspective & Adaptability: Completed a six-month international business exchange at Leeds Beckett University, developing cross-cultural awareness and adaptability.
INTERESTS
- Business & Marketing – Brands, advertising and entrepreneurship
- People & Community – Helping others, mentoring and community involvement
- Technology – AI and emerging technologies
- Football – Playing AFL, coaching and following the game
- Travel – Exploring new places and different cultures
- Sport & Outdoors – Skiing, surfing and tennis
Timeline
Client Services Officer
SCM Financial Group
01.2026 - Current
NDIS Support Worker
What Ability Australia & FITCARE Australia
01.2025 - Current
Brand Model
Berties Collective
01.2025 - Current
AAGE Assistant
Australian Association of Graduate Employers (AAGE)
01.2024 - 01.2026
Customer Service Officer
Melbourne Sports and Aquatic Centre
01.2024 - 01.2026
AFL & Touch Football Coach
Caulfield Grammar School
01.2023 - 01.2026
Retail Assistant
Flannel
01.2022 - 01.2024
Developing AI Strategy – Short Course -
RMIT University
Bachelor of Business - Management & Marketing
Swinburne University of Technology
Overseas Exchange Program - Business Management
Leeds Beckett University
Victorian Certificate of Education (VCE) - Business Management, English, Geography, Further Mathematics, Health & Human Development
Caulfield Grammar School