Archit Kaila
Adelaide,SA
Summary
Motivated Computer Science professional with a strong foundation in technical support and a keen interest in IT solutions. Adept at troubleshooting, problem-solving, and applying technical knowledge to resolve IT issues. Possesses excellent communication skills and a proactive attitude, with experience in providing effective IT support and managing technical projects.
Overview
1
1
year of professional experience
Work History
IT Support Specialist
Jalandhar
2020.08 - 2021.12
- Provided technical support to users, addressing hardware and software issues via phone, email, and remote access.
- Assisted in the setup, maintenance, and troubleshooting of computer systems and networks.
- Collaborated with the IT team to resolve complex technical problems and escalate issues as needed.
- Documented client interactions and technical issues in the ticketing system, ensuring accurate and timely follow-up.
- Conducted basic data analysis and generated insights to support IT projects and decision-making.
- Developed custom Python scripts for data preprocessing tasks, streamlining IT processes and improving efficiency.
- Participated in training sessions and hands-on learning to enhance IT skills and knowledge.
Education
Master of Science - Computer Engineering
Torrens University Australia
Adelaide, SA12.2023
Bachelor of Science - Computer Science And Engineering
Guru Nanak Dev University
Jalandhar, India08.2021
Skills
- Technical Skills:
- Languages: Python, C++, Java, SQL
IT Support: Troubleshooting hardware and software issues, system setup and maintenance, network management
Data Analysis: Basic data analysis and visualization
Tools & Technologies: Jenkins, Amazon AWS, ticketing systems - Technical Support: Providing effective technical support and solutions
Handling client interactions via phone, email, and remote access
Documenting and managing technical issues in ticketing systems
Escalating complex issues to senior support staff
- Soft Skills: Communication: Excellent verbal and written communication skills, able to convey technical information clearly
Problem-Solving: Strong analytical and problem-solving abilities, adept at diagnosing and resolving technical issues
Teamwork: Collaborative team player with experience working in support teams
Customer Service: Experience in customer-facing roles, with a focus on delivering high-quality service - Additional Skills: Learning Agility: Quick to learn new technologies and adapt to changing environments
Attention to Detail: High level of accuracy in documenting issues and tracking resolution progress
Proactivity: Proactive in identifying and addressing potential issues before they escalate
References
AMARPREET SINGH
Itronix Soluons
T: +917889173421
E: asr16661@gmail.com
Timeline
IT Support Specialist
Jalandhar
2020.08 - 2021.12
Master of Science - Computer Engineering
Torrens University Australia
Bachelor of Science - Computer Science And Engineering
Guru Nanak Dev University
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