Ardit Rustemi
Melbourne,Australia
Summary
Motivated Restaurant Manager with proven expertise in managing and training restaurant professionals. Assesses quality, safety and achieve profit targets by controlling costs and maximising revenue. Delight customers consistently with exceptional food and service. Enhancing team performance and knowledge with hands-on training. Dedicated to guest satisfaction and business success, thanks to the experience acquired over the years between Italy and Australia
Overview
5
5
years of professional experience
Work History
Assistant Restaurant Manager
Rosetta Restaurant
Southbank, Melbourne, VIC
10.2022 - Current
- Managing a fine dining restaurant with over 1000 weekly diners, hitting weekly budget and achieving $10 million+ on yearly revenue
- Ensuring compliance with health and safety regulations while maintaining cleanliness and sanitation standards throughout the restaurant
- Recruiting, selecting, orienting, training employees, and fostering personal growth opportunities for professional development
- Creating FOH and BOH onboarding for newly hired staff.
- Creating and completing Crown Security Identification applications for newly hired FOH and BOH staff.
- Training new Managers and Supervisors on how to efficiently operate busy services and how to complete daily closing reports.
- Creating weekly staff roster and generating weekly Management roster
- Preparing and sharing (gratuity) tips for the whole staff
- Generating weekly financial analysis reports and forecasts
- Financial Management: managing the restaurant's budget, monitoring expenses, and maximising profitability
- Maintaining constant collaboration with the Banking team, overseeing weekly banking activities, monitoring under-bank totals, justifying and adjusting as necessary
- Takes full responsibility for the performance of the restaurant
- Ensuring exceptional customer service by establishing rigorous service standards, addressing customer feedback and complaints, and implementing strategies to enhance the overall dining experience
- Overseeing day-to-day operations, including inventory management, purchasing, menu planning and quality control
- Attained the highest reviews among premium venues across the entire company
Restaurant Supervisor
Rosetta Restaurant
Southbank, Melbourne, VIC
05.2022 - 10.2022
- Handling guest inquiries, complaints, or concerns, and resolving issues promptly to ensure guest and team satisfaction
- Overseeing the FOH operations, assigning sections, monitoring table rotations, and maintaining a smooth flow of service.
- Supported recruiting, training, and professional development efforts
- Coordinated employee schedules to provide adequate staff coverage
- Supported senior managers with day-to-day operational requirements
- Delegated tasks to appropriate staff members for optimum productivity
- Maximised employee performance with hands-on training and close mentoring
- Running as a solo Manager lunch and dinner services, closing till cashflows and daily financial reports, maintaining sales and labor cost on budget
- Trained team to provide high quality service to guarantee customer satisfaction
Head Waiter
Rosetta Restaurant
Southbank, VIC
05.2021 - 04.2022
- Followed restaurant guidelines for personal appearance and customer interactions with consistent attention to detail
- Upheld restaurants' professional reputation by inspecting staff and dining areas regularly to spot and correct problems
- Met customers' needs consistently through effective coordination of table loads and monitoring of team activities
- Explained dishes in detail, covering ingredients, flavours and cooking methods
- Achieved sales goals by promoting high-profit items and daily specials
- Supported hostess, food delivery and bussing team members with diverse needs
- Achieved top performance from new staff by training and mentoring each employee
Assistant Manager
Etto Pasta Bar
Elsternwick, VIC
11.2021 - 12.2022
- Plan and direct the daily work related to the running of the restaurant
Coordinate service matters between the FOH and BOH - Attended and contributed to regular managerial meetings
- Manage the safe and point-of-sale reconciliation of tills at the end of each shift
- Training and coordinating staff conduct meetings, and collaborate with other personnel to plan menus, serving arrangements and related details
- Monitored numerous employee activities and assigned tasks to cover demand
- Right arm of the Restaurant Manager, assisting with daily activities, overseeing roster, ordering and replenished stock to maintain inventory
- Worked with FOH and BOH staff to support superior service delivery
- Met strict quality standards, continuously monitoring food handling and safety
- Scheduled staff working hours to cover all designated shifts
- Counted cash and receipts and completed bank deposits
- Created reports on sales trends, inventory levels, and financial data.
Assistant Manager
Alchemy Restaurant
Brisbane, QLD
10.2020 - 04.2021
- Managed a team of 15 waiters and waitresses, overseeing the hiring, training and professional growth of the employees
- Supported Restaurant Manager and business owner in improving operations and resolving issues to provide first-rate customer service
- Organising functions and private events with food and beverage in a private dining room
Opening and closing the restaurant and organising stock ordering - Oversaw day-to-day operations within budget by optimising labor, product, and service strategies, reviewed staffing levels to meet operational needs and financial objectives
- Recruited, trained and mentored new staff to deliver top-quality customer service
- Developed weekly work schedule to meet business demands
- Ordered and replenished stock to maintain inventory
- Improved team knowledge and abilities by training each in proper procedures and standards
- Completed weekly and monthly inventories of food, alcoholic beverages and other supplies
- Tracked daily income and expenses and balanced cash registers, completing daily/weekly closing reports
Section Waiter
Maya Mexican
Brisbane, QLD
10.2020 - 04.2021
- Greet and seat guests, providing a warm welcome and excellent Service
- Managed cash and credit transactions, providing accurate change and processing payments
- Take accurate food and beverage orders, ensuring specific dietary needs and preferences are accommodated
- Address customer inquiries, concerns, and special requests with professionalism
- Upsell menu items and daily specials to enhance overall guest experience
Section Waiter
Rosetta Restaurant
Southbank, VIC
03.2019 - 03.2020
- Set and bussed tables while maintaining sanitation standards
- Worked in fast-paced environment, handled multiple priorities and learned new procedures
- Met cleanliness targets and sanitised dining room, bathrooms and other areas
- Addressed issues promptly, relaying complaints directly to management
- Kept cash drawer balanced and verified orders
- Recommended and upsold additional menu items to improve sales
- Delivered genuine hospitality and greeted customers upon arrival
Section Waiter
Soho Restaurant & Bar
Southbank, VIC
11.2019 - 03.2020
- Coordinated with the restaurant manager and performed all services as per requirement
- Taking food and drink orders and ensuring that customers received a 5 stars assistance
- Familiarity with various health and safety regulations, Customer service, managing sections
- Coffee and cocktail maker knowledge of all food and wine available
Section Waiter
Gradi restaurant
Southbank, VIC
01.2019 - 04.2019
- Greeted guests and provided menu information
- Achieved a high level of service to a section of multiple guests at the same time
- Assisted in setting up and breaking down dining areas, maintaining cleanliness and organisation
- Communicated clearly with back-of-house staff to avoid errors
- Stocked server areas with supplies throughout shift
Education
Hospitality
RPL Hospitality Diploma
Melbourne, VIC10-2022
Wine Steward
WSET Level 2
Melbourne, VIC02-2022
High School Diploma -
IPSIA G. Marconi
Arezzo, Italy06-2014
Skills
- Financial Management
- Inventory Control
- Performance Evaluations
- Customer Assistance
- Schedule Coordination
- Wine Knowledge
Languages
Italian
Native/ Bilingual
Albanian
Native/ Bilingual
Spanish
Professional
English
Professional
Timeline
Assistant Restaurant Manager
Rosetta Restaurant
10.2022 - Current
Restaurant Supervisor
Rosetta Restaurant
05.2022 - 10.2022
Assistant Manager
Etto Pasta Bar
11.2021 - 12.2022
Head Waiter
Rosetta Restaurant
05.2021 - 04.2022
Assistant Manager
Alchemy Restaurant
10.2020 - 04.2021
Section Waiter
Maya Mexican
10.2020 - 04.2021
Section Waiter
Soho Restaurant & Bar
11.2019 - 03.2020
Section Waiter
Rosetta Restaurant
03.2019 - 03.2020
Section Waiter
Gradi restaurant
01.2019 - 04.2019
Hospitality
RPL Hospitality Diploma
Wine Steward
WSET Level 2
High School Diploma -
IPSIA G. Marconi
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