Areeb Khan
Edmondson Park,AU
Summary
I am an action oriented, and challenge driven individual with the desire to progress in a public sector environment. Experienced in Customer Service and Technical Support roles, I can apply my strengths and experience to work efficiently and effectively, to be accountable and responsible for any given task. I can work confidently with internal and external stakeholders and strive to achieve desired organisational objectives. I am looking to develop an extensive understanding of industry concepts whilst building on my existing skill-base, which I believe I will be able to successfully accomplish through continuing my work in government environment. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
8
8
years of professional experience
Work History
Analyst (Secondment)
Sydney Trains - Transport for NSW
03.2023 - Current
- Produced high quality weekly, monthly, and quarterly reporting deliverables for the senior leadership team, utilising data from various sources
- Providing and analysing data and adhering to ad-hoc reporting requests
- Maintained regular communication with stake holder and collaborated with personnel across the organisation to ensure accurate data recording
- Supported senior managers in interpreting trends, identifying problem areas and uncovering opportunities based on financial and business system data
- Collaborated with internal and external stakeholders to gather requirements and review design reports for testing and deployment, ensuring compliance and reporting objectives
- Evaluated the effectiveness of specified KPIs and generated frequent reports as needed
- Contribute to the development of metric definitions and business process
- Provided input and upkeep pf balanced scorecards and actively participated in the management and timely update of visual management boards
- Assisted and supported business analysts in carrying out their ongoing reporting responsibilities
- Undertook additional administrative and financial activities as required by the team and liaising with the commercial team
- Utilised Excel, SAP, Tableau and DOMO to produce reports and data analysis
- Assisted with customer enquiries.
Transport Officer (Full-Time Permanent)
Sydney Trains - Transport for NSW
05.2021 - Current
- Assisting customers with enquires about ticketing systems i.e., Opal System and Contactless Transport Payments
- Conducting surveillance for fair compliance, checking customers have paid the correct fare on Trains, Buses, Ferries and Light Rails
- Issuing penalty notices and cautions to customer who haven’t paid the correct fair using TFNSW system
- Processing day-to-day operative journals on the PinForce System to maintain accurate, timely and fit-for-purpose recording of surveillance activities being carried out to maintain auditability and traceability
- Aiding through crowd controlling and directing on special events including Sydney Royal Easter Show, Vivid and New Year’s Eve
- Providing excellent customer service and representing Transport for NSW values in public environment
- Liaising with different stakeholders on daily basis and ensuring highest customer satisfaction
- Demonstrating high level of leadership behavior to deliver oraganisational outcomes for customers, people, and communities for greater good and supporting community growth.
Finance and IT Technical Support Admin (Full-time Contract)
NSW Department of Education
12.2018 - 11.2019
- Received ‘Employee of the Month’ three consecutive months for lodging the highest number of reports
- Processing of invoices, coding of supplier invoices, processing payments and reconciliations, and processing enquiries from applicants, associates, and clients
- Producing daily reports and assisting with monthly cost analysis report for managerial review
- Assisting the finance team on daily administrative duties, and adequately addressing all compliance matters
- Using SAP to generate purchase orders, transferring financial data
- Liaising with internal & external stakeholders on daily basis to ensure actions are being addressed on timely manner and providing effective customer support as being the first point of contact for customers
- Reviewing and implementing new procedures and processes to ensure the system meets the audit and compliance requirements
- Providing informed advice to leadership team and emergency services in relation to incidents in schools and assisting members of the public affected by the incidents
- Maintaining a good understanding of departmental policies and procedures related to incident and emergency management and ensuring incident management protocols are followed by the ground staff
- Supporting line management in their accountability for legislative obligations
- Lodging claims for incidents whilst determining liability according to Work Health and Safety Act 2011
- Attending incident debriefs when required to review and learn from incidents as part of continuous improvement
- Ensuring e-Safety online systems and services remain up to date, producing mandatory safety teaching modules and providing face to face training
- Onboarding new employees and providing them with mandatory training and safety debrief
- Liaising with high level stakeholders such as school principals, RTO, and union
- Processing data in the system using SAP and e-Safety/SHEILD, and Microsoft products such as Excel
- Produced accurate tracking reports for training across the business.
Customer Service Manager (Casual)
ANZ Stadium, Sydney
06.2016 - 09.2018
- Completing daily office administrative duties, such as data entry, answering phone calls and responding to internal and external stakeholders’ emails and requests for information
- Assisting procurement team with processing Invoices, coding of supplier invoices, processing payments and reconciliations
- Reviewing and implementing new policies, procedures and processes and ensuring they are followed by the team
- Processing enquiries from applicants, associates, customers, and clients
- Ensuring the stadiums are ready for the games or events and that event management protocols are followed
- Solving unforeseen problems/disputes arising from customers, residents and visitors from the events and effectively liaising with them
- Liaising with regional directors & business managers regarding training schedules for consultants and contractors
- Ensuring KPI’s are met and training and supervising staff in defining customer requirements
- Overseeing customer order requirements against company material codes and specifications
- Monitoring sales margins for all sales and report deviations.
Education
Bachelor of Hotel Management -
Charles Strut University
Sydney, NSW06.2016
Higher School Certificate (HSC) -
East Hills Technology Boys High School
11.2013
Skills
- Microsoft Office (Outlook, PowerPoint, Excel, Word, Project, Database)
- Domo
- Salesforce
- SAP
- IMS
- SHELD (CRMs)
- PinForce
- ORPA
- Teambinder
- Enterprise Resource Management
- Time Management
- Focus Oriented
- Customer Service Excellence
- Decision Making
- Training & Development
- Database Management
- Conflict Resolution
- Client Relationships
- Creative Problem Solving
- Meeting KPIs
- Communication Skills
- Team Collaboration
- Adaptability to Change
- Prioritization Skills
- Leadership Skills
- Stakeholder Management
- Risk Analysis
- Econometric Analysis
- MS Excel
- Audit Support
Languages
English
Hindi
Urdu
Basic Arabic
Extracurricular Activities
Staff Volunteer, Vivid Lights Festival, Sydney, 05/01/15, 2020 Multicultural Festival & Fair Volunteer, 03/01/13, 2018 Represented New South Wales Vikings Indoor Futsal at Australian Nationals, 04/01/12
Hobbies and Interests
- Cricket
- Soccer
- Swimming
- Travelling
- Cycling
- Watching Movies
- Bushwalking
- Camping
References
Available upon request
Timeline
Analyst (Secondment)
Sydney Trains - Transport for NSW
03.2023 - Current
Transport Officer (Full-Time Permanent)
Sydney Trains - Transport for NSW
05.2021 - Current
Finance and IT Technical Support Admin (Full-time Contract)
NSW Department of Education
12.2018 - 11.2019
Customer Service Manager (Casual)
ANZ Stadium, Sydney
06.2016 - 09.2018
Bachelor of Hotel Management -
Charles Strut University
Higher School Certificate (HSC) -
East Hills Technology Boys High School
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