Areeba Ali
Werribee South,VIC
Summary
Current Location: Melbourne, VIC 5 + years of Experience working in a leading well reputed brand as Samsung under Cheil management, car exporting company and, in a bank, to provide multiple services to customers. Catered their requirements to a greater extent in order to meet organization goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Administration Manager
Vodaphone
02.2023 - Current
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Oversaw corporate events designed to connect and support employees at work and outside of work.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Verified customer information for orderly, up-to-date online systems.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
Sales Executive/Customer Service Representative
SBT JAPAN
- Provided splendid customer services in a friendly and courteous manner to the people of CONGO (
- Africa ) Making sure to impart top notch service to existing Clients and upgrading them even better cars
- Sold around 6o Cars to Congolese and created brand awareness between them
- Maintaining good relationships with Congolese and ensuring they get the best price and discount possible
- Have sufficient knowledge about the product and services and respond to all inquiries accordingly Maximizing the output and cutting cost in the best way possible.
Customer Service Representative
ASKARI BANK LTD
- Dealing with customers nationwide, catering their banking issues
- Creating awareness and enrolling new individuals on getting new promotions
- Giving a boost to client’s Business, bringing them online
- Improve customers’ banking experience as an Internee with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
- Continuously update skills by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank.
Customer Experience Consultant
ASKARI BANK Ltd
01.2015
Customer Service Manager
Samsung
12.2018 - 09.2022
- To assist in developing, amending and updating the Customer Service Manual
- To support in the development and implementation of technology and systems to ensure the most effective use of new technology and opportunities
- Cross selling and upselling in order to achieve the targets, if required
- I have achieved A grade in performance appraisal throughout
- Listening to what customer want and helping them find the perfect product for their need
- Handling payments and day to day transactions
- Engaging in meaningful interactions and building good relationship with customers in order to retain them
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Sales Executive
SBT JAPAN
- 01.2017
Education
Masters - Business Administration And Management
Asian Pacific Institute
MelbourneBachelors - Business Administration
Iqra University
2017
Bachelors - Commerce
Karachi University
2015
Intermediate - Commerce
2013
Matriculation - undefined
Karachi Public School
2011
Skills
- Analysis
- Cross-Cultural Communications
- Honesty and Integrity
- Project Implementation
- Client Rapport-Building
- Reports and Documentation
- Coordinate Supplies
- Manufacturing Operations Oversight
- Set Up Devices
- Attention to Detail
- Customer Relationship Management
- Research and Development
- Client Engagement
- Leadership
- Processes and Procedures
- Outcome Accountability
- Problem Investigations
- Administrative Management
- Sorting and Labeling
- Employee Performance Evaluations
- Office Supplies and Inventory
- Back Office Management
- Professional Development
- Staff Support
- Inbound Phone Call Handling
- Discipline Documentation
- Time Management
Accomplishments
- Attended Product Training at Samsung and had achieved consistent high scores in mystery shopping scores
- Certificate of Appreciation awarded by SBT JAPAN (Global Car Exporter Co) on achieving monthly targets
- Worked as a volunteer in “International Conference on Innovation and Emerging Trends in Business Management” ICIEBM’16 Served as a facilitator in the Job Fair of Iqra University, 2015
- I have been a facilitator at Women Mobile Field Training Team
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administration Manager
Vodaphone
02.2023 - Current
Customer Service Manager
Samsung
12.2018 - 09.2022
Customer Experience Consultant
ASKARI BANK Ltd
01.2015
Sales Executive/Customer Service Representative
SBT JAPAN
Customer Service Representative
ASKARI BANK LTD
Sales Executive
SBT JAPAN
- 01.2017
Masters - Business Administration And Management
Asian Pacific Institute
Bachelors - Business Administration
Iqra University
Bachelors - Commerce
Karachi University
Intermediate - Commerce
Matriculation - undefined
Karachi Public School
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