Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Affiliations
References
Timeline
Generic
Areeba Joan Ailia

Areeba Joan Ailia

Melbourne,VIC

Summary

Organised and motivated individual eager to apply core skills in various corporate environments. With experience and skills in data analysis, general administration, operational project management, employee training and virtual client handling I have honed my skills as an all rounder.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Project Associate

Ingenico
10.2023 - Current
  • Enhanced project efficiency by streamlining communication channels such as third party service providers and customers.
  • Reduced project timeline for successful delivery by closely monitoring progress of field services and proactively addressing potential delivery delays.
  • Supported project managers in the execution of large-scale projects, effectively coordinating tasks among cross-functional departments.
  • Ensured accurate record-keeping and easy retrieval of information when needed.
  • Cultivated strong working relationships with clients by providing responsive support and expert guidance.
  • Partnered with project team members to identify and quickly address problems.
  • Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirement
  • Customer/Client handling via AWS software.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.

Google Project Management Intern

Google
03.2022 - 06.2022
  • Performed capstone field project learning overall project management flow.
  • Improved stakeholder satisfaction by actively engaging with them throughout the project lifecycle.
  • Conducted thorough risk assessments for each project phase, mitigating potential issues and reducing overall risks.
  • Developed project plan, including timelines, resources, and milestones to ensure timely delivery.
  • Assisted in the development of project proposals, including scope definition, objectives, deliverables, and resource allocation.

Operational Claims Specialist & Trainer

TRG- The Resource Group
08.2017 - 09.2018
  • Customer service, data account management, claims evaluation and back-and-forth communication with cross-functional departments included
  • Training provided to new hires in Human Resources-R&D.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.

Intern- Supply Chain & Administration

OJHA Institute of Chest Diseases
01.2017 - 06.2017
  • Managerial duties on a monthly rotational basis across departments such as general administration, inventory & procurement, patient account management and health & safety protocols.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.

Education

MBA - Supply Chain & Project Management

Masters of Business Administration
09.2020

BBA - Pharmaceutical Marketing And Management

Bachelors of Business Administration
09.2017

Skills

  • SPPS Statistic IBM
  • Adobe creative cloud
  • MS Suite
  • Salesforce
  • AWS
  • Spreadsheet

Websites

Certification

Google Analytics Certificate

Google Project Management Specialization

Product Management & Commercialization Specialization

Accomplishments

    Use of Pharma reps as marketing instrument to influence prescribing behaviour

Languages

English
Full Professional
French
Elementary
Arabic
Professional Working
Korean
Elementary

Affiliations

  • Athletics, Abstract Art, NGO volunteer

References

References available upon request.

Timeline

Project Associate

Ingenico
10.2023 - Current

Google Project Management Intern

Google
03.2022 - 06.2022

Operational Claims Specialist & Trainer

TRG- The Resource Group
08.2017 - 09.2018

Intern- Supply Chain & Administration

OJHA Institute of Chest Diseases
01.2017 - 06.2017

MBA - Supply Chain & Project Management

Masters of Business Administration

BBA - Pharmaceutical Marketing And Management

Bachelors of Business Administration

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Areeba Joan Ailia