Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arene Parveen Pinky

NSW

Summary

Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

12
12
years of professional experience

Work History

Customer Service Manager

Customer Service Manager

Emerald Foundation Ltd.
03.2014 - Current

Tasked with managing customer relationships for selling high-value property in Dhaka


• Successfully managed and nurtured client relationships in the highly competitive Dhaka real estate market, resulting in a strong network of satisfied clients and a track record of repeat business.

• Demonstrated expertise in selling premium and luxury properties, consistently exceeding sales targets and maximizing revenue for the organisation.

• Collaborated closely with cross-functional teams, including real estate agents, legal professionals, and marketing experts, to ensure seamless property transactions, legal compliance, and effective marketing campaigns that captured the attention of high-net-worth clients.

• Provided exemplary customer service by promptly addressing client inquiries, concerns, and requests related to property transactions, ensuring a seamless and stress-free experience for clients throughout the buying and selling process.

English Tutor

E-Haque Coaching Centre
02.2012 - 12.2013
  • Developed student confidence through positive reinforcement strategies.
  • Improved students' written and verbal English skills through personalised learning programmes.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Mentored students in proper punctuation, spelling, and sentence structure use.
  • Evaluated student performance, identified improvement areas, and set tasks to aid goal achievement.
  • Assisted students in developing study skills and strategies.
  • used a variety of teaching methods to successfully help a wide range of students.
  • Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
  • Conducted review sessions to help students prepare for tests.
  • Collaborated with teachers, administrators, and parents to determine how best to support student success.

Education

Certificate I - Aviation

JobsA1 Cabin Crew Course
Green Road
2023

Master of Arts - English Literature

Jahangirnagar University
Savar
2019

Bachelor of Arts - English

Stamford University Bangladesh
Dhanmondi
2016

HSC - Business Studies

Viqarunnisa Noon College
Baily Road
2009

SSC - Business Studies

Viqarunnisa Noon College
Baily Road
2007

Skills

  • Empathetic, active listener
  • Emotionally intelligent
  • Conflict resolution skills
  • Knowledge of de-escalation
  • Time management
  • Flexible and calm under pressure
  • Hospitable
  • Adaptable and multitasking
  • Team Player
  • Swimming
  • Respectful and cultural awareness
  • MS Office Expertise
  • Exceptional Telephone Etiquette
  • Verbal and Written Communication
  • Exceptional Interpersonal Communication
  • Social Media Platforms
  • Basic First Aid

Languages

English
Full Professional
Hindi
Limited Working
Bengali
Native or Bilingual

Timeline

Customer Service Manager

Emerald Foundation Ltd.
03.2014 - Current

English Tutor

E-Haque Coaching Centre
02.2012 - 12.2013

Customer Service Manager

Certificate I - Aviation

JobsA1 Cabin Crew Course

Master of Arts - English Literature

Jahangirnagar University

Bachelor of Arts - English

Stamford University Bangladesh

HSC - Business Studies

Viqarunnisa Noon College

SSC - Business Studies

Viqarunnisa Noon College
Arene Parveen Pinky