Ares Davies
Darlinghurst,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Senior Beautician/Clinic Manager
Peach & Co Beauty And Laser Clinic
09.2020 - 12.2023
- Improved customer satisfaction by providing personalized beauty treatments and skincare recommendations.
- Increased client retention by building strong relationships through excellent communication and understanding their needs.
- Enhanced salon reputation with the implementation of innovative beauty techniques and trending styles.
- Collaborated with colleagues to develop new service offerings, resulting in a more diverse clientele.
- Streamlined appointment scheduling processes, ensuring timely service for all clients.
- Maintained a hygienic work environment by following strict sanitation protocols and guidelines.
- Delivered high-quality services consistently, leading to positive online reviews and word-of-mouth referrals.
- Assisted marketing efforts by creating eye-catching visual displays showcasing popular products and services within the salon.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Developed loyal following of clients by providing high-quality services.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
Senior Barista, Customer Service Representative
Chatime
03.2020 - 07.2021
- Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Assisted with inventory management to ensure adequate stock levels and minimize waste.
Picker/Packer
Ally Fashion
12.2019 - 03.2020
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
Senior Staff Member
Chatime
02.2018 - 12.2019
Education
High School Diploma -
Brigidine College
Randwick, NSWDiploma of Specialist Make-up Service
The Australasian College
Broadway, SydneySkills
- Excellent customer service skills
- Excellent computer skills
- Strong Management skills
- Social media marketing strategies and implementation
- Spa management experience
- Beautician
- Payment Processing
- Retail Operations
- Stocktake
Certification
Timeline
Senior Beautician/Clinic Manager
Peach & Co Beauty And Laser Clinic
09.2020 - 12.2023
Senior Barista, Customer Service Representative
Chatime
03.2020 - 07.2021
Picker/Packer
Ally Fashion
12.2019 - 03.2020
Senior Staff Member
Chatime
02.2018 - 12.2019
High School Diploma -
Brigidine College
Diploma of Specialist Make-up Service
The Australasian College
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