Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arezoo Behroozi

Brisbane,QLD

Summary

Energetically drove customer satisfaction at McDonald's by mastering multitasking and teamwork, significantly enhancing service efficiency. Leveraged problem-solving and customer engagement skills to foster loyalty and exceed sales goals at Sephora, demonstrating a blend of hard and soft skills critical for retail excellence.

Overview

7
7
years of professional experience

Work History

Crew Member

McDonald's
01.2023 - 01.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.

Sales Assistant

Sephora
01.2021 - 01.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.

Sales Assistant

Mango
01.2018 - 08.2021
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Boosted store revenue through upselling and cross-selling techniques.

Sales Assistant

Zara
06.2017 - 08.2019
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.

Education

Certificate III - Pathology Assistance

Ltt
Brisbane, QLD
06.2024

Certificate III - Beauty Service

Tafe Qld
South Brisbane
12.2023

Certificate III - Individual Support Worker

Celtic Training
Adelaide, SA
09.2022

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Customer Engagement

Languages

Persian
Native or Bilingual
English
Full Professional

Timeline

Crew Member

McDonald's
01.2023 - 01.2024

Sales Assistant

Sephora
01.2021 - 01.2022

Sales Assistant

Mango
01.2018 - 08.2021

Sales Assistant

Zara
06.2017 - 08.2019

Certificate III - Pathology Assistance

Ltt

Certificate III - Beauty Service

Tafe Qld

Certificate III - Individual Support Worker

Celtic Training

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Arezoo Behroozi