Arfa Batool
Adelaide,SA
Summary
Proven track record in enhancing customer loyalty and satisfaction at the Customer Service Department through expert problem-solving and active listening. Skilled in managing high-stress situations and resolving complex customer complaints, significantly improving the customer experience. Demonstrates strong critical thinking and a deep understanding of customer service principles.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Customer Service Department
04.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Master of Science - Biotechnology
University of Adelaide
Adelaide, SA07.2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Punjabi
Full Professional
Urdu
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Customer Service Department
04.2023 - 06.2024
Master of Science - Biotechnology
University of Adelaide
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