Arfan Asfahany
Holsworthy,NSW
Summary
Accomplished Product Manager with a proven track record at TPG Telecom, enhancing product knowledge and performance through strategic planning and teamwork. Excelled in project planning and collaboration, significantly improving customer satisfaction at Iinet. Skilled in KPI tracking and fostering professional development, I drive results and innovation.
Overview
12
12
years of professional experience
Work History
Product Manager
TPG Telecom
11.2017 - 11.2024
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Analyzed metrics to measure product performance.
- Coordinated design meetings and decisions with internal departments and teams.
- Liaise with Legal Team to develop and maintain Product Legal Documents.
Senior Customer Service Representative
Iinet
07.2012 - 11.2016
- Assist Customer Service Manager with team management.
- Resolved complex inquiries and complaints using company processes and policies and provided updates to customers.
- Mentored team members, contributing to their professional development and overall team success.
- Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.
Education
High School Diploma -
Macquarie Fields High School
Sydney, NSW11-1993
Skills
- KPI tracking
- Project planning
- Product strategy
- Product roadmaps
- Teamwork and collaboration
Timeline
Product Manager
TPG Telecom
11.2017 - 11.2024
Senior Customer Service Representative
Iinet
07.2012 - 11.2016
High School Diploma -
Macquarie Fields High School
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