Arfan Butt
Sydney,NSW
Summary
Seeking a leadership position in the Collision Repair and Insurance industry, leveraging 20 years of experience in repair management, estimating, customer service, and business operations. Adept at overseeing teams, optimizing operations, and building strong client and vendor relationships. Ready to contribute to the growth and profitability of an established organization while driving high-quality repair and customer satisfaction standards.
Overview
31
31
years of professional experience
1
1
Certification
Work History
General Manager
infinity smash repairs pty ltd
MARRICKVILLE, NSW
06.2018 - 12.2024
- Lead a team of technicians, estimators, and administrative staff in managing the daily operations of the repair workshop.
- Oversee repair job allocation, progress tracking, and workflow optimization for enhanced productivity.
- Ensure quality control in all repair work, maintain inventory levels, and manage business finances, including budgeting and cost tracking.
- Build and maintain client relationships, handle inquiries and complaints, and ensure high customer satisfaction.
- Negotiate pricing with vendors and insurance companies and ensure efficient follow-up for payment collections.
Senior Assessor
Motor Vehicle Assessment and Investigation Pty Ltd
BEXLEY, NSW
04.2013 - 05.2018
- Managed the assessing function for private and taxi vehicles, including reviewing and auditing third-party assessors' work.
- Conducted post-repair inspections, and collaborated with companies to assess and reassess vehicle conditions.
Manager /Managing Partner
Superbikes Workshop
DUBAI- UAE, DUBAI
04.2009 - 02.2013
- Managed daily operations of the workshop, including scheduling, parts ordering, invoicing, and maintaining relationships with clients and suppliers.
- Specialized in V-twin motorcycle repairs and custom builds, with a strong focus on Harley-Davidson and similar brands.
- Handled the digital marketing strategy, social media management, and organized events for client engagement.
- Delegated work to staff, setting priorities and goals.
Commercial and Residential Sales Consultant
Better Homes Real Estate
DUBAI- UAE, DUBAI
03.2007 - 01.2009
- Sourcing properties for sales locally and overseas in selected markets.
- Conducting due diligence as per company policy.
- Conducting after-sales follow-up with clients on the satisfaction of their purchase and providing feedback to the concerned parties.
- Prepare adequate and complete supporting documentation for submission to the finance division to ensure accurate, timely remittances.
- Assist clients regarding mortgages for their properties, and educate clients investing in profitable and risk-free properties.
Relationship Officer
NT Financial Holding LTD
Sydney, Nsw
10.2002 - 11.2006
- Handling a variety of administrative duties to meet the needs of the company and customers, with excellent telephone presence.
- Selling financial products and maximizing account profitability through cross-selling company products (personal loans, business loans, study loans, home loans, etc.).
- Responsible for the overall achievements for the sales targets set by the management.
- Working with external consultants during process and channel improvement exercises.
Logistics Supervisor
TOTAL ELF
DUBAI-UAE, DUBAI
03.1999 - 02.2001
- Estimated project materials, time and staffing requirements based on work orders and job specifications.
- Solely responsible for all inbound and outbound shipments, receiving material, and tallying with the documents.
- Inspecting outgoing material, preparing invoices, and liaising with government entities for the completion of projects.
- Dealing with the chamber of commerce for the legalization of the documents.
- Boat and barge handling.
- Dismantling and mobilization of oil and gas offshore rigs (jack-up/platforms).
Logistics Supervisor
OILFIELD SUPPLY CENTER LTD
DUBAI_UAE, DUABI
06.1994 - 02.1999
- Created and enforced policies and procedures for entire logistics team.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Played a crucial role in ISO certification for the logistics department of the company by implementing systems and procedures.
- Finalizing all billings and preparing tally sheets with all related documents (proof of delivery, airway bill/bill of lading, and details of all other expenses) to accounts for final invoicing.
- Ensure proper planning for imports and exports.
- Dealing with the customs department for all inbound and outgoing cargo.
Education
POST GRADUATE DIPLOMA - Management Information Systems
Central Queensland University
NSW CAMPUS12-2003
Bachelor of Science - Marketing
South Eastern University, USA
USA12-1998
Skills
- Automotive repair and industry standards knowledge
- Estimating and cost management for insurance claims
- Strong leadership and team management abilities
- Excellent customer service and relationship-building skills
- Problem-solving and decision-making expertise
- Financial management and budgeting proficiency
- Proficient in Microsoft Office, Crash Zone software, and online business management tools
Certification
- Certificate III in Light Vehicle Mechanical Technology( Motor Mechanic)
- Certificate III in Automotive Body Repair Technology ( Panel Beater)
- Commercial & Private Inquiry Agents License (NSW)
- Certificate IV in Property Services ( NSW)
- S&S cycle certification (VFI Tuning & side winder)- Ohio, Cleveland, USA,2007
Languages
English
Professional
Urdu
Professional
Punjabi
Professional
Arabic
Limited
Affiliations
- Swimming
- Running
- Surfing
References
References available upon request.
Timeline
General Manager
infinity smash repairs pty ltd
06.2018 - 12.2024
Senior Assessor
Motor Vehicle Assessment and Investigation Pty Ltd
04.2013 - 05.2018
Manager /Managing Partner
Superbikes Workshop
04.2009 - 02.2013
Commercial and Residential Sales Consultant
Better Homes Real Estate
03.2007 - 01.2009
Relationship Officer
NT Financial Holding LTD
10.2002 - 11.2006
Logistics Supervisor
TOTAL ELF
03.1999 - 02.2001
Logistics Supervisor
OILFIELD SUPPLY CENTER LTD
06.1994 - 02.1999
POST GRADUATE DIPLOMA - Management Information Systems
Central Queensland University
Bachelor of Science - Marketing
South Eastern University, USA
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