ARGIRO PANAYIOTIS
Melbourne ,Australia
Summary
State Manager at Suncorp Group with a strong history of driving revenue growth and improving customer satisfaction. Skilled in financial analysis and team leadership, effectively directed teams to meet strategic objectives and enhance operational efficiency. Notable for building robust client relationships and executing successful business development initiatives.
Overview
30
30
years of professional experience
Work History
State Manager, Property Finance & Commercial VIC
Suncorp Group/ ANZ Bank
Melbourne, Australia
01.2024 - Current
- Lead and manage two specialised teams focused on distinct customer segments within the commercial finance sector.
- Directed efforts of the 'Commercial' division catering to business loans between $1M and $5M
- Direct the 'Property Finance' team, handling transactions exceeding $5 million, with exposure levels reaching up to $100 million.
- Designed and executed growth strategies
- Drove business development efforts for improved client interactions
- Develop strategies to enhance customer satisfaction in commercial and property finance sectors
- Managed state-level budgeting and financial operations.
- Developed strategic plans to maximize operational efficiency within the region.
- Collaborated with other departments to ensure compliance with organizational policies and procedures.
- Analysed market trends to identify opportunities for growth in the region.
- Reviewed performance metrics on a regular basis to identify areas of improvement.
- Developed key relationships with local business leaders and community stakeholders.
- Created comprehensive summaries of executive goals progress.
- Conducted interviews with potential candidates for open positions in the region.
- Provided guidance and direction to employees on best practices related to their roles.
- Resolved customer complaints promptly, offering appropriate solutions when necessary.
- Evaluated employee performance on an ongoing basis, providing feedback as needed.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Designed performance metrics to track progress and strategic business goals.
- Maintained composure in high-pressure scenarios
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Led and mentored newly hired employees, imparting comprehensive understanding of company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Conducted regular one-on-one meetings to discuss employee performance
- Examined performance data across teams and individuals
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analysed business performance data and forecasted business results for upper management.
- Planned team events to strengthen unity among staff
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
District Manager, Commercial VIC
Suncorp Group
Melbourne, Australia
01.2023 - 01.2024
- Focused on driving increased revenue and profit through effective management
- Cultivate talent and promote a positive, high-performance culture throughout the district.
- Enhanced customer experiences through targeted strategies
Senior Relationship Manager
Bendigo and Adelaide Bank Group
Epping, Australia
02.2021 - 01.2023
- Fostered client loyalty through tailored financial advice
- Delivered Bank's value proposition to branch portfolio effectively
- Discover opportunities to enhance customer connections
- Collaborate with Area Manager to introduce strategies for enhanced customer service.
- Achieved profitable growth by meeting asset growth targets
- Consistently meet individual sales targets.
- Assist the Area Manager in managing direct costs within budget
- Reported loan portfolio performance versus financial targets.
- Expanded client portfolio and achieved financial goals
- Coordinated events aimed at elevating local company awareness.
- Promote the bank and its partners, our branch, and offering in the local region.
- Collaborated with Area Manager to enhance marketing efforts across industry groups and intermediaries
- Executed sales and marketing strategy locally aligned with regional approach, driving customer success and market expansion.
- Collaborated effectively with Customer Service managers and officers
- Participated in external industry events to expand network
- Participated in functions and community events outside regular business hours
- Ensured compliance with acceptable risk parameters for lending decisions
- Adhere to overall Bank compliance standards consistently.
- Maintained effective credit management practices within guidelines
- Completed all mandatory Operational Risk training promptly
- Completed all Kaplan training by the end of June deadline.
- Proactively monitor processes to identify risk loss events and incidents of non-compliance.
- Ensured compliance with Delegated Lending Authority and Group Authorities Register
- Led and inspired Branch Lending Team, setting goals actively
- Collaborated with RMs and ROs to streamline processes
- Ensured banking clients remained connected with the branch proposition.
- Supported Area Manager by providing leadership and direction to local staff
- Guided career growth for Relationship Managers and Officers
- Offer shadowing opportunities to RM & RO for strengthening customer relations management.
- Provided credit risk insights to team
- Involved in recruitment processes as necessary
- Managed integration of new hires into the lending team
Relationship Manager
Bendigo and Adelaide Bank Group
Essendon, Australia
07.2016 - 02.2021
- Reinforcing established quality control standards and follow-up procedures for optimal customer interactions.
- Maintain regular client interactions to enhance satisfaction
- Provided exceptional customer service to boost client satisfaction
- Transferred funds and updated account details efficiently
- Consistently provided exceptional service to clients.
Relationship Manager
Bendigo and Adelaide Bank Group
Preston, Australia
12.2012 - 06.2015
- Informed clients of existing services and new programs
- Evaluated loan applications to make informed recommendations on approvals and denials
- Ensured confidentiality of sensitive records to safeguard client information
- Developed a strategy for enhancing client retention.
- Reviewed loan documents to ensure errors were minimized
- Facilitated conflict resolution in partnership negotiations
- Collaborated with clients to resolve partnership management concerns
Relationship Manager
Bank of Cyprus
Sunshine, Australia
01.2005 - 12.2012
- As Above
Associate Assistant Manager, SME
ANZ Banking Group
Melbourne, Australia
01.2004 - 01.2005
- Address customer inquiries effectively
- Market and distribute ANZ offerings
- Implemented strategies to detect customer needs early
- Conducted regular monitoring of accounts
- Supported high-level tasks for Relationship Manager
- Prepare credit memorandum
- Conduct financial data extraction for comprehensive analysis
- Co-ordinate loan reviews
- Confidently execute current credit procedures with extensive statutory knowledge
Assistant Manager
ANZ Banking Group
Melbourne, Australia
01.2003 - 01.2004
- Supported Victorian Manager with franchising expansion across ANZ
- Engaged new clients to address refinancing needs
- Managed interactions independently and professionally with potential franchisees and franchisors
- Promote and sell ANZ products and services
- Managed daily transactions with minimal supervision
- Draft credit memorandums with thorough financial analyses
- Coordinated loan review process
- Implemented credit procedures with strong understanding of statutory and legal frameworks
- Conduct all administrative and processing of files for any product sold by Manager by liaising both internally and externally to other business units.
Senior Customer Service Officer
ANZ Banking Group
Melbourne, Australia
01.2002 - 01.2003
- Handled delinquent accounts adhering to approved collections strategies.
- Negotiated solutions addressing policy and legislative constraints to resolve delinquency
- Identifying accounts with abnormal conditions
- Documented collection efforts in follow-up diaries
- Served as primary contact for collection officers handling complex delinquencies
- Assess customer accounts with unrecovered balance issues
- Assumed team leadership responsibilities during Team Leader's absence
- Enhanced capability to navigate high-pressure situations effectively
Telephonic Recoveries Associate - SMW Collections
ANZ Banking Group
Melbourne, Australia
01.2001 - 01.2002
- Executed delinquent account protocols as per collection strategies
- Engaged with customers to negotiate solutions for clearing delinquencies within policy constraints
- Assessed and referred non-standard financial circumstances for further evaluation
- Maintaining thorough records of collection actions while ensuring appropriate follow-up documentation
Sales Assistant
Target
Deer Park, Australia
02.1995 - 02.1999
- As Above
Education
Bachelor of Arts - Bachelor of Business Accounting
Victoria University of Technology
Melbourne, VICHigh School Diploma -
Mowbray College
Melton, VICSkills
- Customer relationship management
- Business development
- Team leadership
- Operational efficiency
- Conflict resolution
- Financial analysis
- Customer satisfaction strategies
- Mentoring and coaching
- Sales leadership
- Relationship management
- Strategic planning
- Revenue growth
- Performance improvement
- Staff management
- Customer service
- Process improvement
- Revenue forecasting
- Employee development
- Task delegation
- Written communication
- Interpersonal relations
- Performance evaluation
- Training and development
- Multitasking
- Administration and reporting
- Resource allocation
- Continuous improvement
- Team building
- Problem resolution
- Risk management
- Decision-making skills
WEBSITES, PORTFOLIOS, PROFILES
LinkedIn Profile
Websites
Timeline
State Manager, Property Finance & Commercial VIC
Suncorp Group/ ANZ Bank
01.2024 - Current
District Manager, Commercial VIC
Suncorp Group
01.2023 - 01.2024
Senior Relationship Manager
Bendigo and Adelaide Bank Group
02.2021 - 01.2023
Relationship Manager
Bendigo and Adelaide Bank Group
07.2016 - 02.2021
Relationship Manager
Bendigo and Adelaide Bank Group
12.2012 - 06.2015
Relationship Manager
Bank of Cyprus
01.2005 - 12.2012
Associate Assistant Manager, SME
ANZ Banking Group
01.2004 - 01.2005
Assistant Manager
ANZ Banking Group
01.2003 - 01.2004
Senior Customer Service Officer
ANZ Banking Group
01.2002 - 01.2003
Telephonic Recoveries Associate - SMW Collections
ANZ Banking Group
01.2001 - 01.2002
Sales Assistant
Target
02.1995 - 02.1999
Bachelor of Arts - Bachelor of Business Accounting
Victoria University of Technology
High School Diploma -
Mowbray College
Similar Profiles
MELANIE POWELLMELANIE POWELL
Branch Manager at ANZ Group Suncorp BankBranch Manager at ANZ Group Suncorp Bank
Sara DanaeiSara Danaei
Technical Lead at ANZ Bank (ANZ Plus)Technical Lead at ANZ Bank (ANZ Plus)
Damien JoyceDamien Joyce
Credit Specialist at Suncorp BankCredit Specialist at Suncorp Bank
Prashant RegmiPrashant Regmi
Django Project Team Leader at Skill SyncDjango Project Team Leader at Skill Sync
Nadia LeggieriNadia Leggieri
Legal Assistant at Slater and Gordon LawyersLegal Assistant at Slater and Gordon Lawyers